Controls and Compliance Partner, Order to Cash

Merck • Bedford, MA

9d • Hybrid

About The Position

We are seeking a highly skilled and motivated an expert for Order-to-Cash (O2C) Controls and Compliance Partner to support the Global Process Owner (GPO) within our Life Science division to design, implement, and monitor end-to-end controls across the O2C process in Life Science; ensure regulatory and policy compliance; and support internal and external audits.

Requirements

• Bachelor’s degree Business or related
• 5-7+ years in controls, risk, compliance, or internal audit roles
• Strong understanding of financial controls, SOX-like requirements, and audit methodologies
• Familiarity with ERP/CRM systems and data governance concepts
• Analytical mindset with strong documentation and testing capabilities
• Risk assessment, control design, and testing
• Audit readiness and remediation management
• Policy interpretation and implementation
• Strong collaboration with CS, Finance, IT, and Audit functions
• Communication and training capabilities

Nice To Haves

• Professional certification in risk/compliance (CIA, CISA, CFE, CISM)
• Experience in O2C or financial processes

Responsibilities

• Leading the design and operationalization of a control framework for O2C (preventive and detective controls across Order to Cash).
• Translating policies into practical, auditable controls; map controls to risks and control objectives.
• Conducting risk assessments, control testing, and control gap remediation; track remediation progress.
• Partnering with Internal Audit for annual risk-based audits and with Compliance for regulatory requirements (data privacy, anti-corruption, financial controls).
• Developing and maintain control documentation, standard operating procedures, control matrices, and test plans.
• Monitoring control performance; design and implement continuous monitoring and automation opportunities.
• Providing training and awareness on control requirements to CS, Finance, and other functional teams (e.g. Commercial, CRM, etc).
• Supporting incident response and root-cause analysis for control failures; oversee corrective action plans.
• Liaising with CS leadership (Head of Global Customer Service), Finance risk/compliance teams, Internal Audit, Commercial, ERP, CRM Teams
• Interfacing with regional control owners and process SMEs

Benefits

• health insurance
• paid time off (PTO)
• retirement contributions
• other perquisites
• sales or performance-based bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level