Controlled Substance Specialist, Inventory Control

Inmar Intelligence•Grand Prairie, TX

5d•Onsite

About The Position

Under direct supervision, and working within a secured or restricted area, the Controlled Substance Research Clerk performs routine, detail-oriented clerical tasks with an analytical focus and strong client-service orientation. This position collaborates closely with the client and internal team members to support daily operations. Primary responsibilities include ongoing communication with clients regarding processed data, system functionality, and file maintenance inquiries or issues. The role also manages the flow of data and information between the client, Inmar, and the vendor. This role should maintain a solid understanding of all company services and reporting capabilities and be able to navigate and use the system independently.

Requirements

High School diploma (or its equivalent) required
1-3 years experience in the logistics, manufacturing, trucking, or warehouse industry; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the responsibilities of this position required
Legally authorized to work in the U.S.
Proven interpersonal and communication skills, and the ability to delegate and prioritize work
Bilingual a plus but not required
Competent with Microsoft Office and Google suites; experience using basic office equipment
Able to follow standard operation procedures and follow instructions
Able to work in an environment that is not climate controlled
Able to work under time pressure and meet production goals; able to work more than 8 hours per day (over-time) as needed
Use Hands to Handle Objects - Frequently
Reach with Hands or Arms - Frequently
Talk or Hear and Read Instructions - Frequently
Stand, Kneel, or Stoop and Lift 20 Pounds - Frequently
View Items at a Close Range - Frequently

Nice To Haves

Bilingual a plus but not required

Responsibilities

Prioritize work items according to client service-level agreement (SLA) requirements
Issue Return Authorizations (RAs) for product returns to manufacturer clients in a timely and accurate manner
Manage inbound returns to prioritize RA issuance based on customer requirements
Adhere to prescribed routines and practices; maintain detailed, accurate files and records
Work efficiently and accurately in an atmosphere of frequent interruption
Prioritize and manage multiple tasks requiring extensive and timely follow up and completion
Proceed independently and carry out assignments to completion with minimal instruction
Communicate with installation and programming staff to resolve data issues
Receive and respond to client requests and inquiries, through written and oral communications
Work with the client to develop, refine and maintain new processes, per the client’s specifications
Facilitate the return authorization process for product held in Company centers for return to supplier
Initiate internal correspondence requiring action from other departments
Initiate telephone calls and conference calls with internal and external contacts to clearly communicate information
Determine appropriate reports to be used for ad hoc client requests
Performs other duties as assigned
Complies with all policies and standards