Controlled Substance/Medical Records Technician

Symbria•Woodridge, IL

5d•Remote

About The Position

The primary purpose of the Controlled Substance Technician/Medical Records position is record keeping of controlled substance prescription orders and computer data entry and retrieving of medical records. Symbria’s Long-Term Care Pharmacy combines the personalized attention of an independent pharmacy with the advanced resources of an innovative healthcare partner. With over two decades of experience as a leader in pharmacy technology, we are dedicated to developing and delivering groundbreaking solutions that safeguard patient safety, improve outcomes, and help our partner organizations thrive. Our state-of-the-art strip packaging and medication management systems are designed to enhance accuracy, save valuable staff time, reduce waste, and support consistent medication adherence across all care environments. Symbria proudly serves a wide range of long-term care settings, including Assisted Living, Skilled Nursing, Memory Care, Developmental Disability communities, and other specialized residential settings—providing dependable, resident-centered pharmacy services tailored to each community’s unique needs.

Requirements

High School diploma or general education degree (GED).
Pharmacy Technician License and/or Certification (CPhT) as per State requirements.
Pharmacy experience; minimum one year.
Excellent customer service, interpersonal, verbal and written communication skills.

Nice To Haves

Data entry experience and medical records experience, minimum one year.

Responsibilities

Assist the pharmacist in the processing of controlled substance orders and prescriptions.
Enters controlled substance orders accurately and efficiently in a timely manner, under the supervision of a pharmacist.
Contact physician offices as needed to request new and refill prescriptions.
Open orders as needed, verify eligibility, and input prescriptions while maintaining productivity and quality expectations.
Document correspondence and follow up in the system.
Process required physician letters and reconcile within the legal timeframe.
Prepare documents and medical records for requests and audits and provide feedback to supervisor.
Work collaboratively with other team members and manager to ensure best-practices are shared.
Assist as needed with research of lost or missing orders per internal department requests.
May provide backup support to other pharmacy departments based on business needs or production levels.
Develops knowledge of pharmacy policies and procedures and complies with them.
Enter all medical record orders into computer system accurately. Including medication and non medication orders when appropriate.
Contact client for verification of orders as needed.
Print reports for communities as necessary.
Process and print accurate charts for communities monthly and on demand.
Document correspondence and follow up in the system.
Initiate and document correspondence and follow up in system.
Work collaboratively with other team members and manager to ensure that best-practices are shared.
May assist with research of lost or missing orders per internal department requests.
May provide backup support to other pharmacy groups based on business needs or production levels.
Any and all duties as assigned.