Control Systems Services Manager
About The Position
At E Tech Group, joining our team means joining a group of passionate and forward-thinking experts. We’re one of the largest engineering and system integration firms in the United States providing value for our clients through IT automation and control solutions for more than 30 years to the Life Sciences, Mission Critical, Metals & Mining, Warehousing & Distribution, and CPG/Food & Beverage industries. Our national and global scale allows us to help our clients develop and implement standardized solutions at any of their facilities regardless of physical location or the local resources available at that site. As our Control Systems Services Manager, you’ll be the face of E Tech Group’s emergency service department, leading from the front line in critical situations where our reputation is defined by your actions. Our Service Managers solve problems in real time and represent the E Tech Group Team in a way that builds trust, credibility, and long-term loyalty with every customer interaction.
Requirements
- High School Diploma or equivalent (GED)
- 5+ years of experience in troubleshooting automated control systems, PLC, & HMI
- Ability to use hand tools and electrical testing equipment
- Consulting experience
- Rockwell PLC/HMI/SCADA experience
- Ignition SCADA experience.
- The ability to apply first principles thinking to learn any platform or device on the spot.
- Experience implementing detailed control system electrical design packages
- Working knowledge of control system networks (Ethernet, ControlNet, DeviceNet, etc.)
- Instrumentation experience
- Excellent written and verbal communication skills
- A DNA comprised of collaboration and teamwork
Responsibilities
- Be the first point of contact for customers, answering calls, diagnosing problems, and providing immediate solutions.
- Act as a frontline leader who is calm under fire, decisive in action, and empathetic in communication.
- Build long-term customer relationships, earning trust by consistently delivers during emergencies and continues to add value afterward.
- Identify opportunities to improve customer experience and proactively offer solutions that enhance customer operations, not just restore them.
- Coach and provide phone support for engineers on site, equipping them to handle critical issues with confidence and skill.
- Maintain relationships with our engineering team, motivating volunteer support for complex issues when needed.
- Identify, develop, sell and execute engineering projects.
- Lead by example, staying until the job is done, no matter how inconvenient.
- Balance your engineering expertise with business-minded judgment, understanding the impact of downtime and the value of rapid resolution.
- Identify, analyze, and repair equipment failures, order, and replace parts as needed.
- Troubleshoot PLC & HMI code.
- Understand and can follow NFP70e Safety Standards.
- Troubleshoot control systems networks and control panels.
- Able to understand and interpret P&ID drawings, electrical drawings, and network drawings.
- Perform start-up testing and customer training on features and general maintenance of products.
- Be an ambassador who embodies our Core Values, prioritizing the success of E Tech Group, our clients, and the professional development of our associates
Benefits
- 401k + match + prompt enrollment. E Tech Group employees are 100% vested upon entry.
- Prompt enrollment into Medical, Dental, and Vision benefits.
- Generous paid time off that includes paid vacation, paid holidays, paid family leave and personal/sick time off.
- Training and continuing education from day one, so you can advance your career. As an E Tech associate, you can unlock your greatest potential through challenges and opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
