Control Manager - Vice President

JPMorgan Chase & Co.•Newark, DE

About The Position

As a Control Manager Vice President in Wholesale Lending Services (WLS), you support a global team dedicated to delivering a robust control environment. You will be part of the Commercial & Investment Bank (CIB) Business Operations Executive team, reporting to the WLS Control Manager Executive. In this role, you drive regulatory oversight, risk assessments, issue management, and ongoing evaluation of key processes and controls. You’ll work closely with partners across operations, technology, product, finance, credit risk, legal, compliance, and operational risk management to ensure WLS maintains best-in-class standards.

Requirements

5+ years of financial services experience in controls, audit, quality assurance, risk management, or compliance
Advanced knowledge of control and risk management concepts, including designing and evaluating CORE
Proficient in PowerPoint/Pitch Pro for executive presentations
Experience managing people in business operations or risk/control roles
Strong business knowledge and understanding of regulations and inherent risk profiles
Exceptional written and verbal communication skills
Excellent interpersonal, collaboration, and relationship-building skills
Ability to work autonomously, adapt to shifting priorities, and thrive in a fast-paced environment
Advanced analytical and problem-solving skills with attention to detail

Nice To Haves

Experience in leadership roles within business operations or risk/control functions
Technical acumen to drive meaningful, systemic change
Process analysis and design expertise to inform control design
Ability to synthesize large amounts of data and train others to actionable results
Experience in root cause analysis and corrective action identification
Change management leadership and ability to influence stakeholders

Responsibilities

Foster a proactive risk and control culture by identifying process gaps and challenging the status quo
Support business partners in analyzing key processes and heightened risks
Conduct robust risk assessments to identify risks and key internal controls
Manage control-related activities including Control & Operational Risk Evaluations (CORE), risk events, issues, action plans, and testing
Provide leadership for end-to-end execution of CORE, including control breaks and resolutions
Ensure business engagement in control-related activities
Review and analyze program-related data to support business strategies
Engage with control colleagues across business, operations, legal, compliance, risk, audit, regulators, and technology functions
Advise business partners and functional groups on operational risk, emerging trends, risk events, and governance
Develop and implement action plans to ensure sustainability of controls and issue management success
Lead change management initiatives to drive systemic improvements