Control Manager - Vice President

JPMorganChase • Wilmington, NC

4d

About The Position

Step into a pivotal role at JPMorganChase, where your expertise in control management will shape our compliance and risk strategies. Elevate your career with opportunities for growth and collaboration in a dynamic team environment. Join us to make a significant impact on our operations and safeguard our firm's integrity. As a Control Manager Vice President, you'll be responsible for leading and building out an enhanced control framework which supports a continuous and integrated approach to risk assessment in an AI-accelerated Continuous Delivery (CD) Product Delivery environment. Additionally, you'll ensure the team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation.

Requirements

• Demonstrated expertise in control management within the financial services sector, with a focus on compliance and operational risk mitigation, showcasing skills equivalent to seven or more years of experience.
• Proficient knowledge of control and risk management concepts with the ability to design, create, and evaluate a Risk & Control Self-Assessment in conjunction with business partners
• AI-Augmented Product Development Oversight
• Ability to collaborate with both human teams and AI agents throughout the product lifecycle, ensuring that specifications, code, and test cases align with business intent and compliance requirements
• Auditability & Traceability Expertise
• Skilled in establishing and maintaining clear records of design decisions, architectural choices, and rationale for compliance and future reference.
• Proficient in using tools and processes that support traceability across large, complex context windows
• Standards and Quality Assurance
• Demonstrated understanding of industry and organizational standards for product development, including test case development and verification.
• Ability to enforce rigorous quality gates and ensure that AI-generated outputs meet compliance and quality benchmarks
• Multi-Modal Communication and Context Management
• Skilled at synthesizing and communicating requirements, context, and feedback across multiple formats (text, diagrams, code, etc.) for both human and AI consumption.
• Capable of managing and curating multi-modal references to support AI agents in generating accurate and compliant outputs.
• Continuous Learning and Feedback Integration
• Embraces a continuous learning mindset, actively seeking feedback and integrating lessons learned into the product development cycle.
• Comfortable with rapid iteration, outcome measurement, and adapting controls as the process evolves.
• Collaboration and Orchestration
• Strong facilitation skills to coordinate between product, technology, and AI teams, ensuring smooth handoffs and minimizing rework.
• Ability to orchestrate workflows, quality gates, and toolchains in a dynamic, AI-augmented environment
• Internal stakeholder management, facilitating effective communication and collaboration to drive mutually beneficial outcomes
• Technical Acumen - Familiarity with AI-driven development tools, code generation, and automated testing frameworks.
• Understanding of architectural principles and the ability to evaluate AI-generated solutions for compliance and robustness. This understanding ensures ability to effectively operate, govern, and add value in a modern, AI-accelerated CD environment.
• Excellent written and verbal communication skills, with confidence in presenting to senior leadership
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
• Strong project management skills and a commitment to operational excellence

Nice To Haves

• Advanced digital literacy for the effective use of digital tools and technologies, coupled with solid market product knowledge to navigate the financial services landscape.
• Excellent influence skills for engaging stakeholders and driving organizational change.
• Effective mentoring skills to develop team members and foster a culture of continuous improvement

Responsibilities

• Develop a deep understanding of the Card Marketing space to serve as a trusted advisor who will identify, assess, and manage operational risk
• Define and enhance KPIs/KRIs, control metrics, and governance routines; review and analyze relevant data to support business programs and risk decisions
• Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
• Provide leadership support for the end-to-end execution of the Risk & Control Self-Assessment, including control breaks and resolutions to reduce financial loss, regulatory exposure, and reputational risk
• Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators, and technology control functions
• Engage with internal stakeholders, facilitating open communication and collaboration to drive mutually beneficial outcomes and uphold the integrity of our operations.
• Specific area of providing controls support is for the Rewards and Benefits Loyalty teams within the broader Card Marketing, Growth and Innovation organization

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed