Control Manager - Senior Associate

JPMorgan Chase & Co.•Chicago, IL

4d•$80,750 - $115,000

About The Position

Join our Commercial Bank Procedures Team and help shape the clarity and effectiveness of our operational documentation. As part of a collaborative, client-focused group, you’ll play a key role in supporting business partners and driving process improvements that impact our organization. If you thrive in a dynamic environment and enjoy making complex information accessible, this opportunity is for you. As an Associate Project Manager (Senior Procedure Writer/Editor) in the Commercial Bank Procedures Team, you will manage and enhance the end-to-end process of procedure documentation. You’ll collaborate with business partners and control managers to ensure documents meet compliance standards, are easily accessible, and support operational excellence. Your work will help maintain audit readiness and foster a culture of continuous improvement.

Requirements

3+ years of procedure writing/editing experience, including reformatting detailed procedural documents
BA/BS degree or equivalent work experience in financial services and procedure writing/editing
Strong project management skills, with experience overseeing annual review schedules and managing multiple projects
Proven client relations and presentation skills, including facilitating meetings and supporting procedural communications
In-depth knowledge of financial services operations, regulatory, and compliance environments
Advanced editing skills, including converting procedures to active voice and applying external style guides
Proficiency in Microsoft Office applications, SharePoint, and publishing/document management systems
Must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).

Nice To Haves

Experience conducting quality assurance checks, peer reviews, and compliance checklists
Ability to analyze, recommend, and document procedures, identify process gaps, and suggest alternative methods
Strong facilitation skills and ability to work with diverse, global teams
Meticulous attention to detail, strong organizational and time management skills, and adaptability
Positive team player with enthusiasm and a sense of urgency
LLM proficiency

Responsibilities

Manage and prioritize a queue of business-as-usual (BAU) change requests for procedure documents
Lead the annual attestation and review process for published documents, ensuring compliance and audit readiness
Apply prescribed templates and style guidelines to maintain consistency and clarity across documentation
Convert procedures to active voice, incorporate numbered lists and if-then tables for improved usability
Identify and integrate relevant keywords to optimize document searchability
Analyze and recommend procedural changes, document updates, and alternative methods to address process gaps
Secure authorized approvals and finalize documents for publication, ensuring compliance standards are met
Conduct quality assurance checks and peer reviews to ensure procedural accuracy and adherence to guidelines
Support document posting and update generation using publishing applications and document management systems
Facilitate communications regarding procedural changes, including drafting communications and preparing presentations
Organize and lead monthly meetings with business partners and control managers to discuss trends and process improvements