Control Manager Executive Director

JPMorgan Chase & Co.•Wilmington, DE

About The Position

Step into a pivotal role at JPMorganChase, where your expertise in control management will shape our business, control and risk strategies in support of Card’s Marketing Growth and Innovation (MG&I) business which encompasses Marketing Strategy, Marketing Execution, Pricing, Credit Decisioning, Credit Products including Installments, Rewards/ Loyalty, Benefits and Customer Experience. Elevate your career with opportunities for growth and collaboration in a dynamic team environment. Join us to make a significant impact on our operations and safeguard our firm's integrity. As a Control Manager Executive Director in Card’s Marketing Growth and Innovation (MG&I) business, you'll be responsible for leading and building out an enhanced control framework which supports a continuous and automated/integrated approach to risk assessment. Additionally, you'll ensure the team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation. Initial areas of responsibility include oversight and support of Rewards/ Loyalty, Benefits and the Operations, Activation and Transformation (“OAT” aka Marketing Execution) teams. The potential also exists longer term to lead the entire 20+ person Controls MG&I team.

Requirements

5+ years of experience as an Executive Director or equivalent level
Demonstrated leadership of diverse teams comprised of at least 5 employees
Demonstrated expertise in control management within the financial services sector, with a focus on compliance and operational risk mitigation, showcasing skills equivalent to 15+ years of total business experience.
Demonstrated ability to serve as a trusted business advisor to senior level internal stakeholders
Demonstrated performance management skills including ability to get high-performers promoted and manage out low performers when needed
Proficient knowledge of control and risk management concepts with the ability to design, create, and evaluate a Risk & Control Self-Assessment in conjunction with business partners
Excellent written and verbal communication skills, with confidence in presenting to senior leadership
Strong skills in internal stakeholder management including conflict resolution, facilitating effective communication and collaboration to drive mutually beneficial outcomes.
Strong project management skills and a commitment to operational excellence.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

Nice To Haves

Capability to leverage AI/ML technology in risk management and utilize automation to streamline processes and enhance operational efficiency.
Advanced digital literacy for the effective use of digital tools and technologies, coupled with solid market product knowledge to navigate the financial services landscape.
Excellent influence skills for engaging stakeholders and driving organizational change.
Effective mentoring skills to develop team members and foster a culture of continuous improvement.

Responsibilities

Develop a deep understanding of Rewards/ Loyalty, Benefits and the OAT teams with the Card MG&I space to serve as a trusted advisor who will identify, assess, and manage operational risk through controls mitigation.
Define and enhance KPIs/KRIs, control metrics, and governance routines; review and analyze relevant data to support business programs and risk decisions.
Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols.
Provide leadership support for the end-to-end execution of the Risk & Control Self-Assessment, including control breaks and resolutions to reduce financial loss, regulatory exposure, and reputational risk.
Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators, and technology control functions.
Engage with internal stakeholders, facilitating open communication and collaboration to drive mutually beneficial outcomes and uphold the integrity of our operations.