Control Clerk

City of Syracuse•Syracuse, NY

17h

About The Position

This is specialized clerical work involving receipt and review of input data, control and setup of input for computer processing, and review of outputs for user departments or agencies. After orientation and on-the-job training, employees independently perform routine duties under the general supervision of a Control Clerk Supervisor or another administrative superior. Work follows prescribed procedures and product-quality standards, and includes maintaining logs and reports of materials received and processed. Work is reviewed for product quality, and the position does not supervise others, though experienced employees may help train new staff. Depending on the assignment, the employee may contact users to resolve input errors, provide information, and assist with standard input forms. Review standards vary by assignment; some roles review intermediate processing results and follow up with users before final products are processed, while others check outputs for the requested type, legibility, and recipient identification. Employees may operate data-processing equipment, which can be learned on the job; prior knowledge is not required. Related work is also performed as required.

Requirements

Promotion: Six months of permanent competitive-class status as a Data Entry Equipment Operator.
Open-competitive qualification: Successful completion of nine semester credit hours at a regionally accredited or New York State registered college, university, or business school in computer science, accounting, office management, or a closely related field; or six months of work experience, or its part-time equivalent, in data-processing product support or clerical processing of computer input and output products; or six months of clerical work experience, or its part-time equivalent, in detailed record keeping or bookkeeping that included responsibility for reviewing, verifying, or looking up information on computer outputs or visual display terminals.
Good knowledge of data-processing principles and practices related to input and output processing.
Good knowledge of clerical procedures related to data processing, particularly code matching and basic arithmetic.
Ability to maintain records of inputs, outputs, and in-process programs.
Ability to maintain control of acceptable input.
Ability to organize work logically and according to established priorities.
Ability to communicate clearly and concisely, verbally and in writing.
Ability to maintain accurate records and logs.
Ability to learn to operate basic data-processing equipment.

Responsibilities

Receive and log input for computer processing from user agencies or departments.
Review input using prescribed procedures and written standards to determine whether source documents are acceptable.
Maintain control of input, job requests, and related information and materials so work is properly accounted for.
Sort input and distribute it to appropriate operations personnel for processing.
Review outputs according to prescribed procedures and acceptability standards.
Prepare output for distribution, potentially operating bursters, decollators, folders, joggers, shredders, or check writers.
Maintain logs of incoming and outgoing materials, processing time, and other information required by agency standards.
Assist user agency personnel with standard input forms, clerical errors in computer-data processing, and general information.
Contact user agency personnel, usually by telephone, to correct improper or missing input data and resolve errors appearing on edits.
Promote orderly production flow by examining problems and initiating corrective action within operations or with users.
Use a personal computer or online terminal to input, edit, verify, or update data electronically for processing.
May assist supervisors in training user-agency personnel.
May perform basic office duties, including answering phones, filing reports, typing, and distributing letters.
May perform basic arithmetic using electronic calculators.
Transfer numerical or alphabetical data between documents using a keypunch machine, visual display terminal, or similar equipment.
Check newly entered data against source documents and verify its accuracy visually or using computer-produced error listings.