Control Centre Operator

GardaWorld • North York, ON

7d

About The Position

Join GardaWorld. Make a difference! At GardaWorld, we don’t just fill roles. We empower people. We are looking for an organized Control centre professional to support or scheduling team and contribute to operational excellence. If you’re organized, service-driven, and enjoy being at the center of coordination and communication, this is your opportunity to contribute to meaningful work in an essential industry.

Requirements

• 1+ years of experience in an administrative, coordination, or support role
• Strong organizational and time-management skills
• Excellent written and verbal communication abilities
• High attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• The individual must be flexible and able to work upon short notice.

Responsibilities

• Fill in as needed for open positions within the Control Centre
• Answer incoming calls from Queue and direct to extension.
• Respond and Action emails in a timely fashion
• Create schedules in scheduling software.
• Maintain all schedules within portfolio of accounts.
• Fill all open shifts with the proper classification of guard.
• Responsible for confirming and approving billing and payroll for set portfolio of accounts.
• Investigate and resolve reported pay discrepancies.
• Maintenance of staffing requirements and extra coverage.
• Comply with scheduling instructions within procedures.
• Additional tasks as assigned

Benefits

• Ongoing training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed