Control Center Communications Coordinator

Chicago Transit Authority•Chicago, IL

3d•Onsite

About The Position

Ensures that appropriate communication with internal and external customers is maintained. Supports electronic communications efforts, assuring updates and status changes are provided in a timely manner. Works closely with Control Center Staff and Communications Department to ensure that information being communicated both internally and externally is timely, accurate and consistent. CTA is an equal opportunity employer committed to providing an inclusive environment for its workforce and supporting the communities it serves. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result.

Requirements

Associate degree, plus communication or operations experience, or an equivalent combination of education and experience relating to this position.
Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.
Must have a clear, audible voice to make station announcements.
Must be able to hear information via phone calls from CTA personnel at field incident sites.
General knowledge of CTA bus and rail service.
Strong written and verbal communication skills.
Strong interpersonal skills necessary to effectively communicate with personnel.
Strong attention to detail.
Strong time management skills.
Intermediate instruction and coordination skills.
Intermediate skills necessary to operate personal computer systems, Microsoft Suite, Internet searches, and database retrieval.
Ability to prepare clear, concise messages and disseminate accurate information quickly during a service disruption.
Ability to maintain a suitable temperament and disposition.
Ability to work in a high-pressure environment.
Ability to handle multiple tasks simultaneously within limited timeframes.

Nice To Haves

Communicating coherent and concise messages during emergency situations.
Gathering accurate information to synthesize and communicate to customers.

Responsibilities

Creates, generates and disseminates alerts and restoration updates detailing service-related information to CTA personnel and to the general public.
Gathers information from Control Center personnel to provide updates.
Disseminates service information, planned service changes and elevator status to customers via electronic communication tools (e.g., web posting, emails, text messages, Bus Tracker and X social media platform).
During disruptions or emergency service conditions, disseminates pertinent service information (e.g., service disruptions, alternate service, etc.) to customers via electronic communication tools (e.g., web posting, emails, text messages, X social media platform, etc.) and Public Address Platform Announcements.
Creates and maintains various logs and databases.
Produces reports and performs weekly audits of Public Address (PA) System.
Perform other duties as assigned.