Contributor Experience Manager, Community

Scale AI•San Francisco, NY

3d•Remote

About The Position

Scale’s Generative AI business unit is experiencing historic growth. As the Community Manager, you will spearhead initiatives connecting hundreds of thousands of expert contributors on our platform. This is a strategic operational role requiring the execution of an operator, program manager, and creative writer. You’ll need an entrepreneurial mindset, operational rigor, and the ability to communicate effectively with diverse stakeholders across internal and external community channels. Scale’s mission is to develop reliable AI systems for the world's most important decisions. Our Generative AI unit partners with the world's most advanced research teams to improve their models with human data. You will ensure that our global network of contributors stay engaged and informed so that they can do their best work. You will manage communications, execute virtual campaigns and events, and develop strategies to grow and retain our contributor base. This pivotal role shapes community culture, facilitates a thoughtful contributor experience, and harnesses the energy of our community in order to achieve high-level business goals. You must employ creative problem-solving to resolve complex operational challenges and manage the communications cadence across diverse stakeholders.

Requirements

Bachelor's degree in business, marketing, communications, finance, or a related field
Minimum five years of experience in communications, marketing operations, field operations, program management, or project management
Proven experience managing active, large-scale communities (thousands of members) on platforms like Slack, Discord or Discourse
Exceptional communication skills, with writing that has flawless spelling and grammar, is clear, concise, and tone-appropriate
The ability to synthesize complex details into accessible, digestible content
A data-driven mindset with the ability to analyze metrics and adapt strategies accordingly
High ownership orientation with a willingness to execute operational tasks directly to achieve successful outcomes
Passion for building positive, engaging community experiences
Can use SQL and/or Claude Code to derive insights from data (or wants to learn, quickly)
Experience managing at least one direct report and holding them accountable to outcomes

Responsibilities

Create strategies to increase participation and satisfaction, overseeing external platforms like Reddit and managing our internal Outlier Community
Develop systems to efficiently channel questions, feedback, and disputes across our platforms and social channels
Lead with vision: Set direction for multi-team areas and inspire clarity and alignment
Organize virtual events to foster connection and monitor community sentiment in order to proactively mitigate risk and address concerns
Leverage user feedback, insights, and quantitative metrics to drive improvement in product and operational strategies
Enable the team: Instill ownership, drive cross-team collaboration, and remove structural blockers
Collaborate with cross-functional teams including operations, support, communications, marketing, and legal to maintain alignment and ensure cohesive messaging
Draft all manner of communications that Scale sends to contributors, maintaining consistent messaging across the contributor journey