Contracts Specialist/Contract Administrator

Job Summary: This•Nashville, TN

5d•Hybrid

About The Position

This is a hybrid role: 2 days onsite and 3 remote. This is a 1st shift job: either 07:00 AM to 04:00 PM or 08:00 AM to 05:00 PM. The ideal candidate should be a strong independent contributor that works well in a team environment. The candidate is also proactive, has strong leadership, demonstrates excellent analytical and problem solving skills, is detail-oriented and has experience in supporting a high-volume sales team. The Contract Operations Specialist possesses extensive knowledge and understanding of the Customer Services business and portfolio offerings; reviews proposals for compliance prior to order acceptance, creates and operationalizes orders in the ERP system, and manages service contracts throughout their lifecycle, including large-scale accounts.

Requirements

Bachelor's degree in business or related field preferred, or equivalent experience.
3-5 years experience in sales support within a customer service and or contract processing environment.
Passion for customer experience, operational excellence and continuous development.
Eager to take on new tasks/responsibilities; develops and shares best practices.
Excellent and concise oral and written communication skills, including active listening.
Strong interpersonal skills, with positive attitude.
Ability to work in a fast-paced environment, advocating change.
Strong organizational skills and aptitude for detail.
Proven ability to use good judgment and make confident decisions under defined policies and procedures.
Extensive knowledge of Philips Healthcare products and industry standards.
Ability to work under minimal supervision on day-to-day activities, maintaining a high degree of integrity.
Practitioner of continuous improvement methodologies.
Intermediate to advanced skills in MS Office (Word and Excel).
Intermediate math skills and business acumen.
Proficient typing and 10-key data entry by touch.
Familiar with working in CRM and ERP systems.

Nice To Haves

Overtime as required to meet business demands.

Responsibilities

Performing contract review, for compliance, to ensure all applicable policy criteria have been satisfied.
Analyzing and limiting business risks.
Ensuring accuracy and operationalization of customer deliverables, in accordance with corporate policies.
Creating customized, timely and accurate invoicing per terms of service contract.
Confirming a valid path to cash.
Ensuring revenue recognition is in line with finance requirements.
Serve as the point of contact for other team members and internal and external customers.
Possess extensive knowledge in departmental systems and tools.
Utilize critical thinking to analyze complex contract requirements, special provisions, pricing, internal approvals, and terms and conditions to ensure compliance with appropriate laws, regulations and corporate policies.
Creatively consult with sales and/or service proposals on alternative options to provide guidance of requirements.
Communicate contract policies and practices to the internal business partners.
Create and maintain departmental procedures.
In-depth knowledge of cross functional processes and quality impact throughout the value chain.
Proven ability to work with business partners; streamlining processes and creating cross-functional partnerships.
Manage increasingly competing priorities and deadlines, providing outstanding support to our internal partners and external customers.
Proactively support teammates with workload volume as bandwidth allows.
Maintain a winning partnership with Sales and other internal teams to ensure continuous alignment with joint goals and objectives.
Explore growth opportunities with Sales and other internal business partners to assist in delivering superior customer value through the service contract process.
Seek out opportunities to challenge yourself and others; finding new ways to positively affect the team, the customer, and the business.
Participate in or lead project development and execution for continuous improvement.
Display role model behavior; train and coach others as opportunities arise.
Assist with fiscal close reports and procedures.
Research and resolve customer billing disputes, escalating as needed.
Support other business functions to achieve shared business objectives.
Escalate items as needed to management, partnering to drive solutions.