Contracts Coordinator

Hilton Grand Vacations•Honolulu, HI

About The Position

Here's why you'll love it here! We offer an excellent benefits package to our full-time Team Members that include: Hourly rate for this role is $21.50 Medical, Dental, and Vision insurance from Day One Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these premier benefit programs today Generous Paid Time Off Program Paid Sick Days Team Member Recognition and numerous learning and advancement opportunities and more! Schedule Details: The Contracts Department operates seven days a week. Team Members are scheduled to work five days per week with two days off. Shifts are scheduled between 8:00 AM and 6:00 PM, with start and end times varying based on business needs. Candidates must be flexible and available to work weekends and holidays as required.

Requirements

Previous related work experience
High School Diploma/GED
Proficient in Microsoft Office
Able to work a varying schedule, including regular weekends and holidays
Reliable, have a strong attention to detail, ability to multi-task, ability to work in a fast-paced environment, and must have strong organizational skills
Strong customer service skills
Proficiency in speaking, writing and reading English
Able to work independently with minimal direct supervision

Nice To Haves

BA/BS/Bachelor's Degree
1-3 years of administrative/clerical experience in a professional environment
Timeshare/Vacation Ownership experience

Responsibilities

Verifies data communicated verbally and entered in various company systems to ensure compliance with company policy.
Obtains credit card authorizations (when needed) and accurately processes payments for various transactions.
Retrieves credit reports for applicable sales types, when needed.
Establishes and maintains the purchaser’s file per documented standard operating procedures.
Reviews signed documents for completeness as needed.
Coordinates and processes contract rescissions/cancellations, as needed.
When requested, participates in and contributes to special projects and other temporary assignments.
Works closely and maintains a professional relationship with Quality Assurance and Sales personnel to obtain necessary documentation to complete contract files in a timely manner.
Demonstrates ability to professionally respond to challenges, including (but not limited to) occasional imminent deadlines and temporary increases in workload.
Exercises flexibility, composure, and patience when interacting with all coworkers, including those who may not interact with the same level of professionalism.
Actively develops their skills and knowledge for all Contract Services operations.
Maintains proficient knowledge and understanding of Contract Services policies and procedures.
Other duties or responsibilities may be assigned as departmental and business needs change.