Contracts Coordinator

Hilton Grand Vacations • Honolulu, HI

10d • Onsite

About The Position

This role is responsible for verifying data, processing payments, managing purchaser files, and coordinating contract rescissions/cancellations. The Contracts Department operates seven days a week, and Team Members are scheduled to work five days per week with two days off. Shifts are scheduled between 8:00 AM and 6:00 PM, with start and end times varying based on business needs. Candidates must be flexible and available to work weekends and holidays as required.

Requirements

• Previous related work experience
• High School Diploma/GED
• Proficient in Microsoft Office
• Able to work a varying schedule, including regular weekends and holidays
• Reliable, have a strong attention to detail, ability to multi-task, ability to work in a fast-paced environment, and must have strong organizational skills
• Strong customer service skills
• Proficiency in speaking, writing and reading English
• Able to work independently with minimal direct supervision

Nice To Haves

• BA/BS/Bachelor's Degree
• 1-3 years of administrative/clerical experience in a professional environment
• Timeshare/Vacation Ownership experience

Responsibilities

• Verifies data communicated verbally and entered in various company systems to ensure compliance with company policy.
• Obtains credit card authorizations (when needed) and accurately processes payments for various transactions.
• Retrieves credit reports for applicable sales types, when needed.
• Establishes and maintains the purchaser’s file per documented standard operating procedures.
• Reviews signed documents for completeness as needed.
• Coordinates and processes contract rescissions/cancellations, as needed.
• Participates in and contributes to special projects and other temporary assignments when requested.
• Works closely and maintains a professional relationship with Quality Assurance and Sales personnel to obtain necessary documentation to complete contract files in a timely manner.
• Demonstrates ability to professionally respond to challenges, including occasional imminent deadlines and temporary increases in workload.
• Exercises flexibility, composure, and patience when interacting with all coworkers.
• Actively develops their skills and knowledge for all Contract Services operations.
• Maintains proficient knowledge and understanding of Contract Services policies and procedures.
• Other duties or responsibilities may be assigned as departmental and business needs change.

Benefits

• Hourly rate for this role is $21.50
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• Access to outstanding Team Member benefits, discount travel programs and much more
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED