Contracts and Account Manager
About The Position
This role serves as the primary point of contact for customers, managing contracts and accounts. The position involves preparing customer quotes, entering orders, distributing purchase orders, updating databases, managing logistics, and acting as a liaison between customers and internal teams. A key aspect of the role is tracking order progress against scope and timeline to ensure customer satisfaction and project success. The Contracts and Account Manager will also assist in developing project plans, coordinating resources, and managing schedules. This includes monitoring order progress, communicating status, risks, and outcomes, identifying and resolving bottlenecks, and addressing customer complaints. Collaboration with various internal departments such as Engineering, Procurement, Quality, Production, and Shipping is crucial for facilitating workflow and ensuring deliverables are met.
Requirements
- Excellent verbal and written communication skills
- Strong organizational and time management skills
- Proficiency in Microsoft Office Suite
- Proficiency in project management software
- Ability to identify issues and find solutions efficiently
- High level of accuracy in data entry, tracking, and reporting
Nice To Haves
- Bachelor's degree in business administration or a related field
- Previous experience in a similar type of position
- Previous experience in customer service
- Previous experience in project management
- Previous experience in Sales
Responsibilities
- Preparing customer quotes
- Entering customer orders into 4th Shift
- Distributing customer purchase orders to internal teams
- Updating Quote database
- Managing order logistics
- Acting as a liaison between customers and internal teams
- Tracking order progress against scope and timeline
- Assisting in developing project plans and timelines
- Coordinating resources
- Managing schedules to ensure all tasks are completed on time
- Ensuring customer requirements are met to guarantee customer satisfaction and project success
- Monitoring order progress
- Communicating on status, risks, and outcomes for both customers and internal teams
- Identifying and resolving bottlenecks
- Addressing customer complaints or issues to improve the overall customer experience
- Working with various internal departments (i.e. Engineering, Procurement, Quality, Production, Shipping, etc.) to help facilitate workflow, resolve issues, and ensure deliverables are met
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
