Contracts and Account Manager

Mirion Technologies•Horseheads, NY

14d

About The Position

The Contracts and Account Manager will serve as the primary point of contact for customers, managing customer relationships and ensuring project success. This role involves preparing quotes, processing orders, coordinating with internal teams, and monitoring project progress to guarantee customer satisfaction. The position requires strong communication, organizational, and problem-solving skills, with proficiency in Microsoft Office Suite and project management software.

Requirements

Excellent verbal and written communication skills
Strong organizational and time management skills
Proficiency in Microsoft Office Suite
Proficiency in project management software
Ability to identify issues and find solutions efficiently
High level of accuracy in data entry, tracking, and reporting

Nice To Haves

Bachelor's degree in business administration or a related field
Previous experience in a similar type of position
Previous experience in customer service
Previous experience in project management
Previous experience in Sales

Responsibilities

Preparing customer quotes
Entering customer orders into 4th Shift
Distributing customer purchase orders to internal teams
Updating Quote database
Managing order logistics
Acting as a liaison between customers and internal teams
Tracking order progress against scope and timeline
Serving as the primary point of contact for customers
Assisting in developing project plans and timelines
Coordinating resources
Managing schedules to ensure all tasks are completed on time
Ensuring customer requirements are met to guarantee customer satisfaction and project success
Monitoring order progress
Communicating on status, risks, and outcomes for both customers and internal teams
Identifying and resolving bottlenecks
Addressing customer complaints or issues to improve the overall customer experience
Working with various internal departments (i.e. Engineering, Procurement, Quality, Production, Shipping, etc.) to help facilitate workflow, resolve issues, and ensure deliverables are met