Contracts Administrator

Elevate and Delegate

1d • Remote

About The Position

This is a full-time, remote position focused on contract administration and customer outreach. The role involves maintaining a master contract audit database, identifying customers with outstanding agreements, and conducting daily outreach via phone and email to secure signed agreements. The administrator will utilize approved scripts and templates, track contract completion, and document customer interactions in Salesforce. Key responsibilities also include managing DocuSign workflows for account transfers, ensuring proper execution and filing of agreements, and supporting internal contract-related inquiries. The role requires monitoring contract status, maintaining organized digital records, and ensuring Salesforce data accuracy. Collaboration with Customer Success, Sales, and Field Service teams is essential for resolving account issues and supporting reporting initiatives. A transitional responsibility includes participating in outbound collections activities. Success in this role requires a strong sense of accuracy, organization, the ability to manage multiple priorities, professional communication skills, and a proactive, ownership-driven approach.

Requirements

• Proven experience in contract administration, account management, customer success, or a similarly detail-driven administrative role.
• Strong written and verbal English communication skills.
• Experience managing large volumes of documentation with a high degree of accuracy.
• Ability to work independently, prioritize effectively, and take ownership of processes from start to finish.
• Excellent judgment regarding when to resolve issues independently and when to escalate.
• Experience using Salesforce or a comparable CRM system.
• Experience with DocuSign or similar electronic signature platforms.
• Strong organizational and documentation skills.
• Coachable, adaptable, and committed to continuous improvement.
• Collaborative mindset with the ability to work cross-functionally with multiple departments.

Nice To Haves

• Experience supporting contract compliance, renewals, or customer agreements.
• Background in customer success, service operations, or account administration.
• Experience maintaining audit logs, compliance documentation, or contract repositories.

Responsibilities

• Maintain and manage the company’s master contract audit database.
• Identify active customers with unsigned, expired, or missing agreements.
• Conduct daily outreach via phone and email to obtain signed agreements.
• Utilize approved scripts, templates, and communication workflows.
• Track contract completion progress and maintain performance scoreboards.
• Document all customer interactions and contract statuses within Salesforce.
• Manage DocuSign workflows related to account ownership transfers.
• Ensure agreements are properly executed, filed, and recorded.
• Upload finalized documents to Google Drive and update Salesforce records.
• Coordinate with Sales and Field Service teams to ensure contract completion during account setup.
• Serve as the first point of contact for routine contract-related inquiries.
• Answer questions regarding contract terms, renewals, rates, and standard agreement provisions.
• Follow established SOPs and escalation procedures.
• Escalate complex or high-risk matters to leadership when appropriate.
• Monitor contract execution status, renewals, and pending signatures.
• Maintain organized digital contract records and account folders.
• Ensure Salesforce data remains accurate and up-to-date.
• Properly categorize accounts to support reporting, audits, and operational planning.
• Partner with Customer Success, Sales, and Field Service teams to resolve account issues.
• Support leadership with contract reporting and data accuracy initiatives.
• Assist with integrating contracts and records from acquired businesses.
• Participate in outbound collections activities for past-due accounts.
• Document all outreach efforts and outcomes within Salesforce.
• Support the transition of collections responsibilities to the Receivables team as processes mature.

Benefits

• Direct client relationship and communication.
• Direct payment from the client.
• Vacation leaves and holidays are at the client's discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed