Contracts Administrator - MTS / SFA

County of Mecklenburg, NC•Charlotte, NC

4d•$57,346 - $86,019•Onsite

About The Position

The Mecklenburg County Department of Child, Family, & Adults Services strives to strengthen families and communities through a safety-net of services, collaborations, and hope. Our vision is to define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients. Services For Adults (SFA) is a part of the Adult Services Division of the Mecklenburg County Department of Child, Family, and Adult Services. The division is responsible for three main program areas: Adult Social Work Services, the Senior Citizens Nutrition Program, and the Mecklenburg Transportation System (MTS). The Mecklenburg Transportation System (MTS) provides coordinated non-emergency and general public transportation to eligible residents in Mecklenburg County. The Contracts Administrator / Social Services Program Coordinator is responsible for managing and overseeing contracts related to purchased transportation services within the Mecklenburg Transportation System (MTS). This includes ensuring vendor compliance, maintaining safety and service standards, and supporting program integrity through detailed monitoring and documentation. In addition, the Contracts Administrator leads community engagement and outreach efforts, helping residents understand available transportation services, strengthening relationships with community partners, and ensuring equitable access for all eligible populations.

Requirements

Minimum of three years of social services or human services experience.
Bachelor's degree in a related field.
Requires a valid North Carolina or South Carolina Driver's License
May require County Driving Privileges
Intermediate computer skills in Microsoft Office Suite

Nice To Haves

Experience with NCTracks Operations or similar provider communication portals.
Experience with FTA and FMCSA compliance guidelines.
Knowledge of or experience in contract management.
Knowledge of or experience in community engagement strategies.
Availability for occasional after-hours support related to vendor or community needs.

Responsibilities

Oversee all contracts for purchased transportation services.
Monitor contracted transportation providers to ensure compliance with safety standards, service requirements, and contractual obligations.
Conduct scheduled and unscheduled on‑site provider assessments to ensure compliance with the MTS System Safety Plan.
Review provider-reported complaints, investigate issues, and determine corrective actions.
Maintain and audit compliance documentation, performance records, and safety-related training requirements.
Ensure correct application of federal and state policies regarding program and funding eligibility.
Facilitate regular communication and meetings with contracted vendors to provide updates, clarify expectations, and address concerns.
Prepare monthly, quarterly, and annual reports reflecting contract performance, vendor compliance, and operational needs.
Support ongoing program improvements by monitoring trends, identifying challenges, and proposing solutions.
Coordinate internally with supervisors and staff to ensure consistent communication and program alignment.
Represent MTS in community events, informational sessions, and outreach activities to raise awareness of transportation options.
Build and maintain partnerships with community organizations, service providers, and advocacy groups to strengthen transportation access.
Develop outreach materials and messaging that explain program eligibility, resources, and transportation procedures.
Gather community feedback and relay insights to leadership to guide program enhancements and service equity efforts.
Serve as a liaison between the community and MTS to ensure client needs are clearly communicated and addressed.
Coordinate and facilitate internal meetings focused on contract monitoring, vendor performance, and program goals.
Participate in professional trainings, workshops, and conferences related to contract oversight, transportation safety, and social services.
Work closely with internal teams to support quality control, program readiness, and compliance needs.
Coordinate and supervise the overall functions of a program within social services.
Coordinate and supervise program activities and assist in the development of program.
Conduct staff meetings with personnel to discuss plans, programs, and issues; work closely with other supervisors and managers.
Review and audit staff cases and workloads to prioritize duties and referrals for new cases.
Participates in staff conferences regarding programs.
Investigate and take action on requests, suggestions or complaints concerning services in the assigned area.
Monitor current programs and assist with the development of new programs.
Complete monthly and quarterly program reports.
Participate in staff conferences, workshops and other learning regarding assigned programs.
Provide leadership to staff members.
May be required to staff shelters in the event of disaster.