Contractor Sales

Hingham Lumber Co Inc•Cohasset, MA

14h•Onsite

About The Position

The Contractor Counter team at Hingham Lumber Company is responsible for building instant rapport with builders, remodelers, architects, and homeowners to understand their needs and ensure customer satisfaction. This role serves as the initial point of contact for customers, providing advice and directing them to appropriate products or product experts within Hingham Lumber Company. The effective qualification of each customer by this role enables the rest of the team (Project Managers, Product Specialists, General Managers) to concentrate on larger, more complex projects and core customers. The position offers a clear pathway for career advancement within the Lumber department team.

Requirements

Minimum 2 years’ experience in similar position (Industry related preferred)
Ability to create and grow relationships with customers
Excellent phone manner
Strong work ethic
Promotes teamwork within the organization
Positive disposition
Professional appearance
Excellent communication and customer service skills
Strong listening and interpersonal skills
Good organizational skills and ability to multitask
Work independently and resourcefully
Minimum high school education

Responsibilities

Maintain a welcome atmosphere to all customer types at the counter and assist them to get in & out quickly and efficiently while building relationships that offer customers a place to share their challenges so we may help find solutions and ultimately become an extension of their business.
Take the time needed to properly qualify each customer before sending to the next HLC team member that can accurately assist that customers’ needs.
Accurately write orders and schedule for delivery.
Continually push towards Point of Service (POS) efficiency by identifying and resolving issues that slow down our ability to accurately and efficiently get customers in & out.
Answer phone calls and respond to questions related to products stocked at Hingham Lumber, and recommend products.
Ask/offer assistance to customers that approach the deck display.
Upsell, add-on sales.
Provide our customers with ideas, services, options to help solve their problems.
Assist Project Managers prospecting efforts by gathering information from accounts that fit our BBY profile.
Maintain all Lumber & building material displays, stock of samples, and maintain a clean, orderly desk at all times.
Merchandise the desk as suggested by Project Managers.
Keep counter clear of debris and clean surface at the end of each workday.
Ensure the desk is never left unattended.