Contractor Sales 2

GOLD BEACH LUMBER YARD INC•Dallas, OR

45d•Onsite

About The Position

As a Contractor Sales Associate at Cascade Home Center, you will be a trusted resource and business partner to professional contractors. Your role involves understanding customer businesses, anticipating needs, and providing accurate, timely solutions to build lasting relationships. Cascade's purpose is to deliver exceptional customer service, with contractor customers returning due to knowledgeable guidance, dependable service, and a team committed to their success. Every interaction is an opportunity to create a lifelong Customer Advocate by consistently following the Seven Steps of Customer Service, demonstrating product expertise, and building strong relationships. The Contractor Sales Associate is responsible for developing and maintaining strong relationships with professional contractors by delivering exceptional customer service, living Gold Beach's Core Values, and consistently executing the Seven Steps of Customer Service. This position assists contractors with product selection, quotations, purchases, special orders, and project solutions while generating sales, supporting store operations, merchandising assigned areas, and collaborating with teammates to ensure outstanding service and operational excellence. The Contractor Sales Associate serves as a trusted advisor who helps customers complete projects successfully while creating lifelong Customer Advocates.

Requirements

Outstanding customer service and relationship management skills.
Strong communication and active listening abilities.
Excellent organizational skills and attention to detail.
Effective time management with the ability to manage multiple projects and deadlines.
Strong analytical and problem-solving skills.
Professional negotiation and conflict resolution skills.
Ability to build trust with contractors and commercial customers.
Adaptability in a fast-paced retail and contractor sales environment.
Commitment to Gold Beach's Core Values and customer service philosophy.
High School Diploma, GED, or vocational school graduate preferred.
Minimum one (1) year of experience in the building materials, hardware, construction, or related industry preferred.
Previous retail, contractor, sales, or customer relationship experience preferred.
Knowledge of retail computer systems; experience with Microsoft Office applications is beneficial.
Demonstrated commitment to exceptional customer service.
Strong communication, organizational, and multitasking skills.
Ability and willingness to work flexible schedules, including evenings, weekends, and holidays, as business needs require.

Responsibilities

Consistently perform Gold Beach's Seven Steps of Customer Service.
Prepare accurate quotations, sales orders, invoices, and customer transactions.
Process account charges, cash sales, returns, exchanges, and special orders accurately.
Follow through on customer commitments and communicate proactively regarding product availability, delivery timelines, and order status.
Maintain honesty, professionalism, and accountability in every customer interaction.
Follow company policies, operational procedures, and safety standards.
Develop lasting relationships with contractors, builders, property managers, and commercial customers.
Learn each customer's business to better anticipate their needs and provide personalized service.
Answer telephones professionally and assist customers with confidence and urgency.
Collaborate with store departments, yard personnel, purchasing, and delivery teams to ensure seamless customer service.
Represent Gold Beach professionally within the communities we proudly serve.
Continue expanding knowledge of lumber, building materials, hardware, and industry products.
Stay informed on new products, promotions, pricing, vendor programs, and industry trends.
Assist contractors in locating products, recommending solutions, and coordinating special orders.
Maintain awareness of inventory levels and communicate product availability.
Participate in merchandising, receiving, stocking, and maintaining assigned work areas.
Communicate effectively with management and teammates regarding customer needs and operational priorities.
Look for opportunities to improve processes and strengthen customer relationships.
Deliver exceptional service that exceeds customer expectations.
Provide timely, accurate responses to contractor requests and project needs.
Support daily operational priorities established by store leadership.
Maintain organized, clean, and professional sales and contractor service areas.
Help create an environment where customers enjoy doing business and teammates enjoy working.