Contractor Relations Liaison

First American • Usa, CA

20h

About The Position

Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do Supervise, coach, monitor, develop and motivate a team of employees in the Contractor Relations group.

Requirements

• Bachelor’s degree or equivalent combination of education and experience
• 3-5 years of related work experience
• 2+ years demonstrated experience in a lead or supervisory role
• Windows operating system/computer skills required
• Microsoft office experience required
• Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in area of expertise
• Able to implement and enforce processes to ensure compliance and quality
• Provides others with reliable information and uses good listening skills

Responsibilities

• Implement goals and objectives of Contractor management as directed by the Manager
• Train new team members on established policies, practices, products and services.
• Has a key role in employee development, coaching and education
• Develop, track, monitor, and ensure proper reporting of department metrics to Manager
• Ensure staff meets/exceeds department/company standards/goals
• Monitor and adjust department schedule
• Resolve escalated issues in a professional manner consistent with corporate standards and compliance; including data gathering, analysis and final decision

Benefits

• Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees