Contractor Relations Advocate

Mercer Transportation • Louisville, KY

9d • Onsite

About The Position

Headquartered in Louisville, KY, Mercer Transportation is consistently ranked among the top carriers in the U.S. For over 40 years, we've built our reputation as one of the nation's leading owner-operator companies by fostering a family-oriented culture rooted in honesty, professional freedom, and respect. We're seeking a Contractor Relations Advocate who thrives on building relationships, solving problems, and helping people succeed. This role serves as the primary advocate for Mercer’s owner-operators, helping them navigate challenges, maximize profitability, and build long-term success with the company. Success in this role requires strong communication skills, emotional intelligence, conflict resolution abilities, and a genuine passion for helping others. You'll serve as a coach, mediator, recruiter, and relationship manager while working closely with drivers, operations teams, and company leadership.

Requirements

• High School Diploma or equivalent required
• Previous experience in transportation, logistics, recruiting, customer service, account management, employee relations, retention, or sales
• Experience handling conflict resolution, customer concerns, or relationship management
• Strong written and verbal communication skills
• Proficient with computers and business software applications

Nice To Haves

• Bachelor's degree preferred
• equivalent business, transportation, customer service, or account management experience considered

Responsibilities

• Build and maintain strong relationships with owner-operators throughout their lifecycle with Mercer
• Serve as a trusted advisor and primary point of contact for assigned contractors
• Proactively contact new contractors to ensure a smooth transition and positive on-boarding experience
• Investigate and resolve contractor concerns by coordinating with operations, safety, recruiting, settlements, accounting, and other departments
• Mediate conflicts and facilitate productive solutions between contractors and Mercer personnel
• Assist with contractor retention efforts by identifying concerns early and addressing issues before they escalate
• Engage with former contractors and explore opportunities for reinstatement when appropriate
• Document interactions, concerns, resolutions, and follow-up activities accurately and consistently
• Analyze recurring contractor concerns and provide recommendations to improve processes and service levels
• Participate in company events, orientation programs, trade shows, and contractor-focused activities
• Maintain compliance with company policies and applicable transportation regulations

Benefits

• Competitive Pay based on experience
• Comprehensive Health Coverage – Mercer contributes over $7,500 annually toward your health insurance
• Wellness Incentives – Qualify for our Wellness Rate and pay as little as $0/month for employee-only coverage
• Earn Extra Rewards – Receive up to $300 annually in wellness gift cards
• Generous Time Off – Paid Time Off and company-paid holidays
• Company-Paid Protection – Life Insurance and Long-Term Disability
• Optional Benefits – Dental, Vision, Flexible Spending Accounts, and Short-Term Disability
• Secure Your Future – 401(k) with company match
• Meaningful Work – Directly impact the success and retention of Mercer’s owner-operators

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED