Contractor Recruiter Specialist

First American•California Home - G4, CA

3d•$20 - $27•Remote

About The Position

This role provides various support functions for the Contractor Relations team in the Home Warranty Division. Effectively manage and coordinate Contractor hiring-cycle from initial contact, gathering documents, and training on all FA policies and procedures so that customer satisfaction, service level and appropriate coverage levels are maintained. Answer questions regarding the entire hiring process, documenting each call. The lead will assist recruiters with gathering leads, reviewing insurance and complete hire packages, producing daily and monthly reports, and help train team members on First American’s recruiting processes and procedures.

Requirements

High School Diploma or equivalent; some college preferred
2+ years vendor management, Customer Service, Sales, or outbound telesales experience
Home Warranty or real estate experience desirable
Basic Commercial Insurance knowledge
Good organizational skills with the ability to prioritize and follow up.
Good listening, verbal and written communication skills.
Proven customer service skills.
Detail oriented
Working knowledge of Microsoft Office.
Ability to work under pressure and remain flexible to changing schedules and demands.
Strong decision making, problem solving and conflict resolution skills.

Responsibilities

Effectively manage and fill/close acquisition request from area managers.
Assist contractors with basic questions regarding home warranty procedures and policies.
Consistently overcome contractor objections and take every opportunity to partner with perspective contractors.
Make outbound calls to contractors across the U.S. to market and sell the benefits of joining our contractor network
Setup both physical and digital contractor profiles
Follow up with all parties necessary to obtain required paperwork including contractors, license boards, and insurance companies
Assist contractors with first time billing through First American’s online contractor portal
Negotiate pricing with contractors within First American guidelines
Ensure contractor coverage for territories by continually monitoring reports to identify volume and potential contractor hiring needs.
Train all new employees in First American’s procurement processes and procedures
Track and keep current all state license requirements.
Assist existing contractors with processing company name changes including both physical and digital profiles
Assist team with verifying all documentation of contractor hiring package is completed prior to going to the CRM’s for approval.
Research and distribute leads to the team regarding hard to hire areas
Assist the Manager in streamlining the process flows as well as documentation of Falcon changes and reporting tools.
Work with Marketing Department on creating new ways to market First American to contractors
Assist the Manager in daily and monthly reporting on production.