Contractor Payment Specialist
About The Position
Making your next move count At Openforce, you will find a career experience that will challenge you, satisfy you, and make you proud to work for this Software as a Service (SaaS) and services company. Teamwork and transparent communication are the hallmarks of this company. The focus is on high performance, high customer service and delivery standards. Openforce is a well-established company with an excellent reputation in our industry and with a ‘start-up’ feel. Openforce delivers the leading integrated cloud software suite for the independent contracting community, including recruiting, onboarding, settlement pay, compliance, insurance, and retention.
Requirements
- Excellent attention to detail and a commitment to accuracy in high-stakes financial work, where errors directly affect Independent Contractors’ pay
- Exceptional mathematical and calculation skills
- Knowledge of payroll, garnishments, and benefits distribution
- Good research and analysis skills
- Proficiency with Windows and strong Excel skills, including pivot tables and VLOOKUPs
- Time management skills with the ability to meet deadlines
- Ability to work independently in an environment with competing priorities, as well as part of a virtual team
- Initiative and a self-starter
- Excellent written and verbal communication skills in English
- High school diploma and three years of experience in a related field, or an associate’s degree in business or a related field of study
- Proven payroll experience in a fast-paced environment required; 2+ years of payroll experience associated with 1099 and/or W2 payments preferred
- Comfortable using collaboration and CRM tools such as Teams, Atlassian, Zendesk, and Monday.com
- Knowledge of customer service principles and practices
Responsibilities
- Process accurate, on-time settlements for an assigned book of clients and their Independent Contractors, applying strong accounting skills and meticulous attention to detail to every entry
- Take ownership of payment accuracy for your assigned book of clients; promptly identify, report, and help correct any errors
- Reconcile client accounts, create invoices, and request funding; request write-offs as needed
- Maintain a list of outstanding invoices per client and partner with clients to obtain these funds as part of the settlement process
- Partner with internal departments when funding is not received on time, and alert other teams and impacted Independent Contractors of any delays in receiving their funds
- Maintain client deductions in accordance with their business needs; update client and insurance fee deductions, and provide reconciliation and deduction reports to clients upon request
- Communicate professionally with client contacts on settlement questions and requests, providing timely and accurate responses
- Proactively identify, track, and follow up on settlement issues, trends, or anomalies within the assigned book of clients; escalate to the Contractor Payment Manager when necessary
- Respond to and resolve assigned Jira and Zendesk tickets within established timeframes
- Support cross-department client requests such as debit pulls and insurance opt-out requests
- Partner closely with the Accounting and Client Services teams to meet client needs and provide best-in-class service to our stakeholders
- Maintain client settlement information in the client’s Confluence knowledge base
- Follow team Standard Operating Procedures (SOPs) and proactively provide feedback to management on process improvements and gaps in SOPs or the knowledge base
Benefits
- Continued training and career development
- Virtual, work from home with occasional office visits
- Full Benefits Package including medical, dental, vision, and 401k match
- Vacation and Holiday Pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
