Contractor Network Rep

Daikin Comfort • Denver, CO

10h

About The Position

The Contractor Network Rep role follows establish recruitment strategies in their assigned region, working towards meeting contractor recruitment goals set by Contractor Network Development (CND) leadership. Involves full-cycle recruitment from sourcing and onboarding Contractors to supporting relationships. Adheres to the Motili Culture related to respect for the individual, service to our customers and striving for excellence.

Requirements

• Strong working knowledge of the industry and recruiter practices and procedures
• Demonstrated learning skills; ability to quickly learn the aspects of the Company as well as the role
• Knowledge of and proficiency with electronic and information systems
• Strong knowledge of MS Office – Excel, Word, PowerPoint, & Outlook - Email/scheduling, spreadsheets
• Excellent customer service background and relationship management skills and negotiation skills
• Problem solving, de-escalating and resolving conflicts within a work setting
• Attention to detail and accuracy, effective organizational and time management skills
• Ability to apply discretion, good judgement & decision-making skills and strong work ethics & integrity on the job
• Effective verbal and written communication skills including interpersonal skills; establish positive work relationships
• Strong team player, results orientated, dedication to excellence and sense of urgency to achieve business objectives
• Ability to work flexible hours to accommodate account/client needs
• 1-2 years of successful customer service / marketing experience
• High School Diploma or GED equivalent required

Nice To Haves

• Background using CRM software tools
• Experience in talent acquisition or a similar role
• Two-year Technical or Business Degree or equivalent combination of education plus experience

Responsibilities

• Recruit contractors through cold-calling and distributor referral strategies.
• Database Integrity – process onboarding paperwork for new contractors and track communication through Customer Relationship Management (CRM) software.
• Introduce and handoff contractor relationships to Motili team members.
• Identify problems and customer satisfactions issues, expected to resolve/escalate to Motili management immediately.
• Respond to all incoming calls and email communications; expectation that messages from customers to be returned within one (1) business hour of receipt, if not returned immediately.
• Interact politely and effectively with customers, fellow employees and business partners.
• Receive or give direction mainly to contractors that Motili works with so that they understand fully what the job entails and what they need to do in order to complete the job, any special requests that the client has made or requires in order to close out a job; and effectively works as part of a team.
• Identify improvement processes as necessary to maintain high quality, efficient, cost-saving processes across all tasks.
• Participate in additional projects/activities to support ongoing business needs.

Benefits

• Equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law.
• Compliance with all federal and state regulations and statutes pertaining to individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED