Contractor Education Specialist

Johnson County Kansas•Olathe, KS

About The Position

Johnson County Government seeks a Contractor Education Specialist for its Contractor Licensing team. The team helps contractors navigate licensing requirements and supports the communities that rely on their work. The posting describes this as an entry-level License Monitor position providing customer service and general administrative support for contractor licensing and related building permits, including reviewing forms, maintaining records, and processing payments. The role offers an opportunity to learn local government operations while developing customer service and administrative skills. The position assists with developing and revising training curricula, identifying training needs, creating course materials, facilitating training, supporting organizational trainers, and evaluating training effectiveness. It also supports learning management systems and e-learning content, coordinates training schedules and records, monitors attendance and supplies, prepares reports and communications, and helps arrange training facilities and equipment. Additional duties include reporting on employee progress, contributing to strategic training plans and committees, and developing and evaluating systemwide programming aligned with the organization’s strategic plan.

Requirements

Bachelor’s degree in Organizational Development, Education, Curriculum and Instruction, Human Resources, Industrial and Organizational Psychology, Instructional Design and Technology, Business Education, or a relevant field; experience may be substituted for a degree, and education may be substituted for experience.
Two years of relevant experience; education may be substituted for experience.

Nice To Haves

Familiarity with and ability to use Microsoft Office Suite and Adobe Systems.

Responsibilities

Assist with developing and revising training curricula, identifying training needs, setting learning objectives and tasks, and creating course materials, handouts, and presentations.
Apply curriculum design, training, teaching, instruction, and training-effectiveness measurement methods for individuals and groups.
Present, facilitate, and train varied skill courses, workshops, and development programs; support organizational trainers and provide feedback.
Serve in a train-the-trainer role and assess employee progress to evaluate training effectiveness.
Create and edit classes in learning management systems, troubleshoot registration and course-completion problems, and assist with e-learning content creation and revision.
Coordinate training schedules with departmental or agency hiring and training needs; maintain training records and plans.
Prepare and distribute evaluation surveys, process survey results, and provide recommendations to appropriate parties.
Track and monitor training attendance for compliance with policy and regulatory agencies; monitor supply inventory and order supplies.
Create and disseminate reports, maintain training records and plans, and develop and maintain organizational communications such as bulletin boards and newsletters.
Help prepare training rooms or facilities, ensure supplies and trainers are available, check equipment, reserve facilities, and book caterers.
Report on employee progress during training, provide input on strategic training plans, and serve on training-related committees.
Create strategic goals for systemwide programming aligned with the organizational strategic plan, establish evaluation metrics, analyze data, and report programming impact to administration.
Provide customer service and administrative support for contractor licensing and related building permits, including reviewing forms, maintaining records, and processing payments.