Contractor- Customer Care

The Friedkin Group • Houston, TX

12h • Onsite

About The Position

This position is for a contract role with The Friedkin Group. As a contractor, you will play an essential role in supporting our business needs while bringing your expertise and skills to our team. Contractors are engaged for a defined period and assignment. Contractors are not employees of The Friedkin Group, and as such, they are not eligible for company-sponsored benefits, including health insurance, paid time off, or retirement plans.

Requirements

• High school diploma or general education degree (GED); plus one to two years related experience and/or training.
• Contractor candidates legally authorized to work in the United States, without Sponsorship.

Responsibilities

• Provide superior customer service in phone conversations, written correspondences, follow-up activities, and coordination of job responsibilities.
• Process cancellation and transfer requests from dealers, customers and lienholders.
• Underwrite applications for company products.
• Verify customer names, vehicles, and other information to assure accuracy.
• Pursue additional information needed on incomplete applications.
• Review error reports for applications that failed system edits and correct.
• Generate correspondence for rejected applications.
• Process cancellations for NCB dealers and "Out of Business Dealers (OBD)."
• Process GAP rate premium refunds to lienholders.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees