Contractor, Content Maintenance, BK Company Restaurants

Restaurant Brands International•Syracuse, KS

20h

About The Position

Restaurant Brands International Inc. (RBI) is seeking a Contractor for Content Maintenance to support its portfolio of quick-service restaurant brands, including TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. RBI is one of the world's largest quick-service restaurant companies with significant annual sales and a global presence. The company is committed to growing its brands through core values, strong relationships, and community support, while also focusing on sustainable outcomes through its Restaurant Brands for Good framework. This role will be instrumental in managing and maintaining various operational systems and content across the brands.

Requirements

Excellent attention to detail across all tasks and responsibilities.
High degree of organization and ability to manage multiple priorities to meet deadlines in a fast-paced environment.
Ability to establish and maintain professional, efficient, and effective vendor communications and relationships.
Strong communication skills, with experience drafting professional communications.
Problem-solving skills with the ability to respond to escalations effectively.
Ability to maintain confidentiality of sensitive company material and information.
Ability to plan, organize, and prioritize project tasks in project plans to meet timeline expectations.

Nice To Haves

Experience in restaurant operations, QSR systems, or digital menu platforms.
Experience with content management systems, spreadsheets, and operational tools.

Responsibilities

Capture, organize, and distribute operational documentation from internal and external sources, ensuring historical accuracy and accessibility.
Organize and manage incoming PCAs, validating Restaurant Lists for accuracy, and updating appropriate repositories.
Process incoming invoices in Coupa and maintain accurate financial tracking in spreadsheets.
Plan, coordinate, and implement menu updates based on business calendars and launch schedules, reviewing system readiness and troubleshooting issues.
Execute and validate PHU pan assignment changes, and maintain accurate configuration templates and EDM Share Group data.
Work with external vendors to ensure accurate set-up of Thaw/Prep direction for restaurants.
Complete detailed reviews of brand merchandising guides and coordinate discussions for alignment.
Maintain and support all aspects of Digital Menu Board (DMB) content across locations, ensuring vendor portal uploads and updating documentation.
Execute content updates for DMBs, including LTO launches, removals, and sold-out solutions.
Maintain detailed and accurate records of panel configurations and rotations for unique DMB setups.
Monitor timelines and dependencies for DMB-related updates across teams.
Ensure accuracy of menu configurations, including market tests and localized offerings.
Communicate operational issues (e.g., equipment outages) to field teams.
Maintain Rack-n-Stack hierarchy and system configurations for Drive-Thru Director (DTD).
Support site lifecycle updates, including openings, remodels, and closures.
Address and resolve Helpdesk escalations related to DTD.
Plan and implement required configuration changes to Chef, DMB, and DTD systems to support remodel activity.
Maintain and update tracking tools, including surveys and operational spreadsheets.
Execute price comparisons to support SOX controls and distribute findings.
Draft, obtain approval, and distribute internal communications.