Contracting Services Coordinator

Capstone Realty Professionals•Phoenix, AZ

1d•$70,000 - $80,000•Onsite

About The Position

Capstone Realty Professionals is a full-service real estate brokerage specializing in residential sales and property management. Their in-house maintenance service, Valley Handy, plays a critical role in ensuring their 650+ managed properties remain in top condition. The company is seeking a highly organized and customer-focused Contracting Services Coordinator to oversee the day-to-day operations of their contracting and vendor services teams. This role is integral to building out and scaling a growing home services business, managing all properties for their real estate property management company. The position involves coordinating in-house technicians and third-party vendors, as well as managing expectations with the established property management team. This role is ideal for someone who thrives on challenges in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional service.

Requirements

Excellent communication skills (phone, email, text, and in-person)
Strong organizational and multitasking abilities to handle multiple requests at once
Customer service mindset with a proactive approach to problem-solving
Tech-savvy, with proficiency in Google Suite and scheduling software
Basic understanding of handyman tasks and repair services to confidently discuss work orders

Nice To Haves

Experience in property management, maintenance coordination, or handyman services

Responsibilities

Manage all incoming maintenance requests
Coordinate with technicians and vendors
Ensure work orders are completed efficiently and to the highest standard
Respond to tenant and Capstone inquiries via phone, email, and text
Provide accurate estimates and pricing information for handyman/contracting services
Manage customer expectations and resolve any service-related issues
Receive and process service requests from tenants and the property management team
Assign work orders to the appropriate in-house technicians based on skill and availability
Communicate job details, timelines, and customer expectations to technicians
Monitor technician schedules and ensure timely job completion
Create, update, and track work orders with detailed service descriptions
Follow up with technicians, tenants, and property owners to ensure work is completed to satisfaction
Close out completed work orders and obtain customer feedback
Maintain relationships with vendors and suppliers for tools, equipment, and materials
Negotiate pricing and ensure timely delivery of necessary supplies
Evaluate vendor performance and seek cost-effective solutions
Maintain accurate records of customer information, technician schedules, and work history
Generate reports on service performance, technician efficiency, and revenue
Assist with billing, invoicing, and cost tracking