Contract Support Engineer 2 - Automation & Mechatronics

TEKsystems•Reading, PA

8d•$30 - $30•Onsite

About The Position

This opportunity gives you the chance to work directly inside a fulfillment center environment, helping test and support new automation systems before they are deployed more broadly. You’ll partner with onsite operations, engineering, maintenance, hardware, software, and remote technical teams to troubleshoot issues, track performance, document findings, and keep testing activities moving forward. This role is a strong opportunity to build technical depth across troubleshooting, data reporting, field testing, equipment behavior, and cross-functional launch support.

Requirements

Bachelor’s degree in engineering, robotics, mechatronics, industrial engineering, operations management, IT, or a related technical field.
2 to 3 years of hands-on experience in engineering, robotics, automation, manufacturing, fulfillment, logistics, or a related technical support environment.
Experience supporting automated equipment, robotics, material handling systems, or production technology.
Ability to troubleshoot hardware failures, software/tool issues, and automated equipment behavior.
Experience following test plans, documenting results, and identifying trends during testing.
Comfort tracking and reporting operational metrics using dashboards, testing tools, or structured reporting formats.
Experience documenting technical issues through ticketing, incident management, or issue-tracking systems.
Strong mechanical aptitude and interest in how equipment behavior impacts production workflows.
Strong written and verbal communication skills, including the ability to explain technical topics to both onsite and remote teams.
Ability to collaborate across operations, maintenance, hardware, software, and project teams.
Comfort working in an active production environment with changing priorities.
Ability to stand for part of the shift, walk throughout a fulfillment center environment, lift up to 50 pounds, and wear required PPE such as composite-toe boots.

Nice To Haves

Autonomous mobile robots, robotic arms, sensors, computer vision-enabled systems, or AI-enabled automation.
Aerospace, automotive, fulfillment, logistics, or highly automated manufacturing environments.
New product introductions, field testing, pilot launches, or production technology deployments.
Working with remote engineering teams to triage and escalate hardware or software issues.
Familiarity with fulfillment center operations or robotics environments.

Responsibilities

Serve as an onsite technical point of contact for automation and robotics testing activities.
Support field testing of robotics and automation systems in a live fulfillment center environment.
Execute daily and per-shift test plans using defined procedures and project expectations.
Track, calculate, and report real-time metrics related to testing activity and system performance.
Troubleshoot hardware issues, software/tool concerns, and equipment performance challenges.
Investigate successes and failures across testing processes, tools, dashboards, and workflows.
Answer technical questions from onsite teams and remote stakeholders.
Coordinate testing efforts with operations, maintenance, hardware, software, and project teams.
Document technical issues in structured formats and escalate recurring problems to the appropriate teams.
Learn and work within proprietary tools used to support robotics and automation testing.
Analyze operational data to identify trends, patterns, and improvement opportunities.
Participate in team meetings and clearly communicate testing updates, needs, risks, and results.
Contribute to weekly reports and project communications.
Build strong onsite partnerships while representing the field technology testing team professionally.