Contract Specialist (Subscriptions)

World Wide Technology Healthcare Solutions•Jenks, OK

7d•$60,800 - $76,000•Remote

About The Position

As a Service Contract Specialist with WWT, you will serve a critical role within our Service Contract & Licensing Operations team and interact directly with Inside Sales, Procurement, WWT Account Managers, WWT Finance Teams, OEM Account Teams and end-user customers. This team delivers critical support to WWT’s customers by proactively managing their service contracts and subscription renewals. By joining the SCLO team, you will truly have the opportunity to hone in and master your craft and realize what is needed to solve real life business issues! If you are looking to further understand and support the many new and renewing OEM Service Contracts, please look into joining WWT today!

Requirements

B.A., Business, Finance or other related field or equivalent work experience
Proficient PC skills (Microsoft Word, Excel).
Ability to work independently and/or on a team with minimal supervision
Excellent communication skills.

Nice To Haves

1-3 years of technology vendor relationship development experience preferred
Demonstrated business analyst experience preferred
A subject matter expert in technology partner processes a plus

Responsibilities

Responsible for facilitating the pre-paid and monthly invoice process for our Subscription and Consumption Contracts
Evaluating and enabling non-Cisco recurring revenue quotes by managing product attributes within the product catalog.
Review monthly invoices and work with WWT Inside Sales Representatives and Procurement Specialists to ensure the orders are properly set up in our system
Follow up on each invoice to ensure that the monthly invoices have been processed through our system including Account Payables and Account Receivables
Constantly evaluating and evolving our quote to cash processes to improve the customer / supplier experience with WWT and ultimately lead to renewal of the subscription contract
Build and maintain strong working relationships with customers, suppliers, and internal operations
Close collaboration with the WWT Sales Team to manage Subscription and Consumption Contracts
Close collaboration with the WWT Sales Team to manage Subscription renewals
Timely and accurate execution of recurring and consumption invoicing activities
Management of outstanding invoice reports from OEMs
Assist the team with any needs during high volume days / weeks / months
Assists finance, and internal sales teams in resolving invoicing discrepancies
Review contract expiration dates and initiate the renewal at least 60 days prior to expiration date
Contribute and be accountable for the achievement of Key Performance Indicators
Proactively identify and implement actions to achieve efficiencies in our daily processes