Contract Renewal Coordinator Sr.

Generac Power Systems•Marlborough, MA

4d•$32 - $40•Onsite

About The Position

We are Energy Systems, the leader in industrial power solution sales, service, and rentals. With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals.

Requirements

High school diploma or GED
4+ years in contract renewals, account management, or customer retention
Demonstrated negotiation of pricing and multi-year agreements
Experience mentoring or directing the work of others
Building and explaining retention and renewal forecasts
Advanced Excel and CRM reporting
Coaching and constructive feedback delivery
Review of proposals for accuracy, scope completeness, and margin before release
Comfortable making decisions on when to escalate, concede, or hold firm
Management of personal workload alongside team support
Written communication suitable for reporting to management

Nice To Haves

Bachelor's degree in business, finance, or a related field
5–7 years in renewals or recurring-revenue management, including team lead or player-coach experience and accountability for a team-level retention metric
Churn trend analysis and process or pricing recommendations
Development of training materials, playbooks, and SOPs
Standardization of proposal templates and pricing guidance
Presenting performance data to management
Familiarity with contract profitability and revenue recognition concepts

Responsibilities

Monitor service contract and service end dates, initiating the renewal process well in advance of expiration.
Serve as the primary point of contact for assigned clients — answering questions, issuing timely reminders, and addressing concerns throughout the renewal cycle.
Work cross-functionally to build renewal proposals, gathering the pricing, scope, and service data required to present a complete package to the client.
Negotiate renewal pricing, contract terms, and multi-year commitments; re-estimate contracts to reflect current labor rates.
Review service history data to identify at-risk accounts early and intervene to resolve dissatisfaction before it leads to cancellation.
Identify opportunities to cross-sell additional services or upgrade clients to higher-tier offerings.
Track renewal performance metrics, forecast future revenue retention, and maintain accurate records.
Coach, train, and guide team members to achieve retention targets.
Partner with Shared Services to process renewal paperwork and with Contract Entry to ensure accurate system entry.
Report renewal progress and the status of current and past-due renewals in team meetings.