Contract Renewal Coordinator I

Generac•Marlborough, MA

3d•Onsite

About The Position

We are Energy Systems, the leader in industrial power solution sales, service, and rentals. With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals.

Requirements

High school diploma or GED
1+ year of customer service, inside sales, account support, contract administration, or comparable business-to-business experience
Experience working in a CRM, ERP, or contract management system
Professional written and verbal communication with external customers
Strong organization and independent follow-up against recurring deadlines
Accuracy with pricing calculations and contract data entry
Proficiency in Microsoft Excel and Outlook
Composure and problem-solving in difficult customer conversations
Ability to manage client relationships remotely across multiple regions and time zones
Ability to compile complete, accurate renewal proposals from pricing, scope, and service data
Coordination of inputs from multiple internal departments to meet proposal deadlines

Nice To Haves

Associate's or bachelor's degree in business administration, communications, marketing, or a related field
2+ years in contract renewals, subscription/service agreement management, or account management
Experience in a service-based or field-service industry with recurring maintenance agreements
Exposure to contract re-estimation, escalations, or labor rate structures
Familiarity with contract terms, renewal clauses, and rate escalations
Ability to interpret service history data for early churn indicators
Intermediate Excel (pivot tables, lookups)
Experience preparing customer-facing proposals or quotes

Responsibilities

Monitor service contract and service end dates, initiating the renewal process well in advance of expiration.
Serve as the primary point of contact for assigned clients — answering questions, issuing timely reminders, and addressing concerns throughout the renewal cycle.
Work cross-functionally to build renewal proposals, gathering the pricing, scope, and service data required to present a complete package to the client.
Negotiate renewal pricing, contract terms, and multi-year commitments; re-estimate contracts to reflect current labor rates.
Review service history data to identify at-risk accounts early and intervene to resolve dissatisfaction before it leads to cancellation.
Partner with Shared Services to process renewal paperwork and with Contract Entry to ensure accurate system entry.
Report renewal progress and the status of current and past-due renewals in team meetings.