Contract Records Technician

Regional Water Authority•New Haven, CT

1d•Onsite

About The Position

The South-Central Connecticut Regional Water Authority (RWA) is a nonprofit public corporation dedicated to providing water and protecting natural resources for nearly 430,000 consumers. Operating under the principles of Conscious Capitalism, the RWA emphasizes integrity, environmental stewardship, and community service. This role serves as the technical and administrative authority for RWA facility records, contracts administration, and complex contracts and new services functions. The position is responsible for maintaining the official repository of all RWA facilities records and assumes advanced responsibilities for contract interpretation, revenue accounting, regulatory coordination, policy support, and technical oversight.

Requirements

Associate degree in business, technical, or related field (Bachelor’s degree preferred or equivalent advanced experience).
Advanced experience (typically 5–8+ years) in a water utility, records management, civil infrastructure, or contracts administration environment.
Strong knowledge of mapping, records management systems, revenue tracking, and regulatory compliance.
Knowledge in geographic information systems (GIS mapping).
Computer skills in Microsoft Word, Excel, Access, SAP, and ArcView GIS.

Nice To Haves

Bachelor’s degree

Responsibilities

Maintain Technical Master Data, including the service tap system and all facility records, ensuring completeness and accuracy for new, abandoned, or replaced infrastructure.
Manage efficient storage, retrieval, indexing, and security of records and reference maps, including the annual advancement of digital record systems.
Control and secure databases containing sensitive infrastructure information, administering confidentiality agreements and ensuring compliance with RWA security protocols.
Serve as the contact for approval or denial of Well Permit Exception applications from the CT Department of Public Health.
Maintain organized records to support audits and internal reviews.
Prepare monthly operational reports for Hydrants, Water services, and Main Extensions.
Interpret, administer, and monitor contracts related to water, identifying risks, obligations, trends, and potential legal issues, and advising management accordingly.
Direct and reconcile accounting of revenues, refunds, and service connections; assist with revenue projections and reporting.
Provide technical and administrative support for reimbursement billing tied to work performed for state, municipal, and external agencies.
Compile, analyze, and interpret data for monthly, annual, and regulatory reports, including DPUC reporting and internal management metrics.
Approve contracts that are complete, accurate, and properly executed.
Support the development, interpretation, and implementation of RWA policies, rules, and procedures related to water services, main extensions, and records management.
Provide technical input into capital planning initiatives and annual budget development related to contracts, records, and new services.
Assist engineering leadership with research, analysis, and due diligence for new business initiatives and distribution system improvements.
Coordinate with municipal, state, and internal RWA stakeholders on complex or high-risk contracts and record matters, including regulatory compliance.
Oversee the Authority’s Revenue Protection needs, including loss revenue due to theft.
Serve as a senior technical resource within the department, providing functional guidance, cross-training support, and continuity during staffing absences.
Provide cross-coverage for the Contracts Administrator.
Perform other duties as required to support departmental strategic initiatives, goals, KPIs, and a safe working environment.