Contract Processing Specialist

APCO Holdings • Westerville, OH

5d

About The Position

APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.
Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.
We are looking for a Contract Processing Specialist to support the processing, validation, and administration of customer and dealer contracts. In this role, you will help ensure contracts meet eligibility requirements, maintain accurate records, resolve issues, and support operational efficiency across the business.

Requirements

• High school diploma or GED
• Strong organizational and multitasking skills
• Strong written and verbal communication skills
• Proficiency in Microsoft Office, including Excel, Outlook, and Word
• Ability to work effectively in a deadline-driven environment

Nice To Haves

• Associate degree in Business, Finance, or a related field
• Experience in operations, contract administration, billing, or business processing
• Experience working with high-volume transactional workflows
• Experience with reconciliation, documentation review, or data validation

Responsibilities

• Review and process a high volume of contracts to ensure compliance with eligibility requirements and company standards
• Enter, update, transfer, reinstate, and maintain contract records accurately across systems
• Review documentation for missing or incorrect information and resolve discrepancies efficiently
• Verify contract exceptions and support issue resolution processes
• Respond professionally and promptly to customer, dealer, and internal inquiries
• Build strong relationships with internal teams, agents, and dealership personnel
• Provide support and resolution for contract-related issues and operational questions
• Deliver a high level of customer service and operational support
• Maintain accurate and consistent file documentation and reporting
• Assist with monthly close-out and reconciliation activities
• Support process improvement initiatives and operational enhancements
• Participate in special projects and system improvement efforts as needed
• Maintain knowledge of company systems, claims, financing, and product offerings

Benefits

• Competitive compensation
• Comprehensive medical, dental, and vision benefits
• 401(k) with company match
• Paid time off and company holidays
• Opportunities for professional growth and development
• A collaborative and supportive team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED