Contract Ops & Support Services Coordinator
About The Position
The Contract Operations & Support Services Coordinator supports Alabama Goodwill Industries and Alabama Goodwill Contract Services’ mission by ensuring the consistent, high-quality delivery of administrative and contract services that create meaningful employment opportunities for individuals with disabilities, veterans, and others served. Through strong administrative execution, compliance, and team support, this role helps translate services and contracts into impactful, mission-driven work experiences while maintaining service excellence for our customers. The Contract Operations & Support Services Coordinator provides integrated administrative, operational, and compliance support across both organizations. This position works directly with the Director of Contracts & Executive Operations, Business Development Manager, and Senior Leadership to ensure seamless coordination of executive priorities, board governance activities, and day-to-day operations. This role plays a central function in ensuring AGCS maintains full compliance with AbilityOne and SourceAmerica program requirements, including audit readiness, documentation management, and regulatory reporting (e.g., IEES, ERS, and financial reporting alignment).
Requirements
- Associate’s degree in Business Administration, Business Management, or related field preferred
- 3–5 years of experience in administration, contract services, facilities, or service-based environments
- Strong organizational skills
- Ability to manage multiple tasks and priorities effectively
- Strong communication and problem-solving abilities
- Ability to build relationships with team members and customers
Nice To Haves
- Experience in customer-facing environments preferred
- Working knowledge of compliance, safety, and quality standards (preferred)
Responsibilities
- Support onboarding, offboarding, and employee lifecycle management
- Maintain personnel files and ensure compliance with federal, state, and organizational requirements
- Track required certifications and training (e.g., custodial certifications, safety compliance)
- Assist with performance documentation and workforce compliance tracking
- Coordinate recruitment processes, including job postings, applicant tracking, and interview scheduling
- Support workforce planning aligned with contract staffing requirements and AbilityOne ratios
- Maintain applicant pipelines and onboarding readiness for new and existing contracts
- Coordinate payroll data collection, timesheet verification, and submission
- Track labor hours and ensure alignment with contract requirements and billing structures
- Assist in preparing and validating financial reports related to labor distribution, contract performance, and compliance requirements
- Serve as liaison between AGCS operations and finance/payroll functions
- Support contract documentation, reporting, and performance tracking
- Maintain compliance with Performance Work Statements (PWS) and Quality Control Plans (QCP)
- Track and manage compliance requirements for federal contracts, AbilityOne, and SourceAmerica standards
- Ensure audit-ready documentation is maintained for all contracts
- Support preparation and coordination for AbilityOne and SourceAmerica audits and reviews
- Maintain and track documentation required for compliance audits, including workforce eligibility and participation requirements
- Assist in the preparation and submission of IEES (Individual Employee Evaluations), ERS (Employment Reporting System) documentation and submissions, and supporting documentation for SourceAmerica program compliance
- Monitor and track compliance metrics to ensure adherence to program requirements
- Maintain accurate records for workforce, compliance, and operational performance
- Assist in preparing and validating ERS reports (labor hours, disability ratios, workforce participation), IEES and supporting employee documentation, and financial and operational reports aligned with contract and compliance requirements
- Support leadership reporting needs, including KPI tracking and audit readiness documentation
- Lead administrative support for transitioning HR, payroll coordination, recruiting, and compliance functions in-house
- Develop and maintain Standard Operating Procedures (SOPs) for internal processes
- Coordinate communication across contract sites, leadership, and compliance stakeholders
- Support operational efficiency initiatives aligned with AGCS's strategic goals
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
1-10 employees
