Contract Operations Manager

Roche • Tucson, AZ

2d • $94,500 - $175,500 • Remote

About The Position

At Roche, we foster a culture where individuals can express themselves authentically, embracing their unique qualities. Our environment encourages personal expression, open dialogue, and genuine connections, ensuring everyone feels valued, accepted, and respected. This allows for both personal and professional growth, as we strive to prevent, stop, and cure diseases and guarantee universal access to healthcare for present and future generations. Join Roche, where every voice is significant.

The Position
Contract Operations Manager
A healthier future is our driving force for innovation. We are committed to continuously advancing science and ensuring that everyone has access to the healthcare they need today and for generations to come. Our goal is to create a world where we all have more time with the people we cherish.

The Opportunity:
This role serves as the lead Contract Operations Single Point of Contact (SPOC), responsible for overseeing the complete execution of agreements across business, technical, and legal departments. The position integrates operational execution with technical strategy and organizational development. It requires being a primary Subject Matter Expert (SME) for Salesforce/Conga platform capabilities, maintaining data integrity throughout the commercial agreement lifecycle, and preparing the department for future team expansion.

Requirements

• University degree, with business related degree preferred.
• Business level fluency in English as well as primary business language of the site(s) supported.
• 7+ years with procurement experience in strategic sourcing, global category management, complex procurement contracting, and operational category efficiency projects.
• Solid leadership experience, extensive procurement experience and deep specific category knowledge in one or more categories.

Nice To Haves

• Platform Expertise: Deep proficiency as a SME in Salesforce and Conga CLM/CPQ systems, with a track record of consulting on system enhancements.
• Operational Execution: Excellent balance of strategic systems thinking with rigorous detail control and cross-functional project management.

Responsibilities

• Platform SME & Systems Consultation: Partner closely with Salesforce and Conga technical teams as a business Subject Matter Expert, advising on system capabilities, translating operational needs into platform enhancements, and optimizing tools.
• Contract Operations & SPOC Ownership: Act as the primary SPOC managing contract intake, cross-functional routing, redline triage, and system activations across business units.
• Team Leadership & Scale: Build foundational processes to support team growth, with the potential to supervise, direct, and mentor additional contract operations personnel as business needs scale.
• Quality & Compliance Assurance: Maintain strict pre-legal and system-level quality controls to ensure total alignment between pricing structures, service tables, and final legal agreements.
• Stakeholder & Legal Alignment: Serve as the central liaison between business leads, technical teams, external pharma partners, and legal counsel to ensure seamless document execution.

Benefits

• A discretionary annual bonus may be available based on individual and Company performance.
• This position also qualifies for the benefits detailed at the link provided below.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior