Contract Operations Manager

Roche•Tucson, AZ

19h•Remote

About The Position

At Roche, we foster a culture where you can be yourself and are embraced for your unique qualities. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop, and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Contract Operations Manager role is driven by the pursuit of a healthier future through innovation and advancing science to ensure everyone has access to the healthcare they need today and for generations to come, creating a world where we all have more time with the people we love. This opportunity serves as the lead Contract Operations Single Point of Contact (SPOC) responsible for driving end-to-end agreement execution across business, technical, and legal teams. This role combines operational execution with technical strategy and organizational growth—serving as a primary Subject Matter Expert (SME) on Salesforce/Conga platform capabilities, ensuring data integrity across the commercial agreement lifecycle, and positioning the department for future team expansion.

Requirements

University degree, with business related degree preferred.
Business level fluency in English as well as primary business language of the site(s) supported.
7+ years with procurement experience in strategic sourcing, global category management, complex procurement contracting, and operational category efficiency projects.
Solid leadership experience.
Extensive procurement experience.
Deep specific category knowledge in one or more categories.

Nice To Haves

Deep proficiency as a SME in Salesforce and Conga CLM/CPQ systems, with a track record of consulting on system enhancements.
Excellent balance of strategic systems thinking with rigorous detail control and cross-functional project management.

Responsibilities

Serve as the lead Contract Operations Single Point of Contact (SPOC) responsible for driving end-to-end agreement execution across business, technical, and legal teams.
Act as the primary SPOC managing contract intake, cross-functional routing, redline triage, and system activations across business units.
Partner closely with Salesforce and Conga technical teams as a business Subject Matter Expert, advising on system capabilities, translating operational needs into platform enhancements, and optimizing tools.
Maintain strict pre-legal and system-level quality controls to ensure total alignment between pricing structures, service tables, and final legal agreements.
Serve as the central liaison between business leads, technical teams, external pharma partners, and legal counsel to ensure seamless document execution.
Build foundational processes to support team growth, with the potential to supervise, direct, and mentor additional contract operations personnel as business needs scale.