Contract Operations Analyst

Nextdeavor • Lehi, UT

1d • Hybrid

About The Position

You’ll be joining Adobe on a contract opportunity, employed through NextDeavor. This role is focused on simplifying and streamlining quote-to-cash and revenue operations to make it easy for customers to do business with the client. You’ll impact account management, order-to-cash accuracy, and cross-functional processes while collaborating with sales, customer service, product, finance, and legal. This is a Hybrid role (M/F remote; T/W/Th in office).

Requirements

• 2-5 years of experience in a related revenue operations, finance operations, or contract/order management role
• Bachelor’s degree or regional equivalent
• Strong written and verbal communication and presentation skills
• Relentless attention to detail with a focus on customer experience
• Critical thinking and the ability to prioritize, multitask, and meet deadlines
• Solid documentation and organizational skills; self-starter who can work independently
• Ability to interpret legal contracts, terms, and conditions
• Knowledge of accounts receivable, revenue recognition, and finance operations
• Demonstrated proficiency with Office 365, ERP, and CRM systems

Nice To Haves

• Experience working with SOX controls and external/internal audits
• Prior exposure to integrating acquired companies, data migrations, or system onboarding

Responsibilities

• Support customer account management, contract validation and execution, order processing, invoice creation, usage metering, and product provisioning
• Perform complex validations of revenue transactions across multiple selling channels to ensure compliance with product rules and revenue standards
• Execute and document SOX controls, create narratives/memos/process documents, and partner with auditors on control design and execution
• Act as a steward and subject-matter expert for customer contracting, order management, and provisioning information to drive optimal customer outcomes
• Monitor automated transaction logs and system reports; troubleshoot, intervene, and manage errors
• Provide escalation support across external customers and internal stakeholders; initiate investigations and drive cross-functional resolution
• Identify automation opportunities, document requirements, partner with technical teams for development and testing, and lead enablement and change management
• Operationalize strategic plans for new product offerings and integrations, including onboarding, data migrations, and maintaining business continuity
• Design and execute reports for reconciliation, capacity planning, performance metrics, and ad hoc requests
• Create and maintain job procedures, process flows, stakeholder FAQs, and onboarding documentation

Benefits

• health, vision and dental benefits for contract employees
• Paid sick leave eligibility is contingent on state of residence
• Optional 401k Plan (excludes employer match)
• Opportunity to get your foot in the door at a well-established corporation, with potential for extended or permanent full-time employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees