Contract Office Manager
About The Position
The Contract Office Manager serves as a key liaison between Kimbrell’s Furniture and its valued customers, overseeing customer account administration, payment processing, collections activities, and office operations. This contract role is expected to last approximately 2 to 3 months in duration and requires a high level of professionalism, customer service, communication, and problem-solving skills to effectively manage customer accounts while supporting store operations. This position plays a critical role in balancing customer satisfaction with responsible account management and collection efforts.
Requirements
- Previous experience in collections, customer service, account management, office administration, or a related role preferred.
- Knowledge of billing procedures and collection techniques preferred.
- Ability to commit to a temporary assignment lasting approximately 2 to 3 months.
- Must be able to quickly learn company systems, processes, and procedures to contribute effectively in a short-term contract capacity.
- Experience handling cash transactions and maintaining accurate financial records.
- Demonstrated ability to communicate professionally with customers and team members.
Nice To Haves
- Strong customer service and relationship-building skills.
- Knowledge of collections practices, billing procedures, and account management.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational skills.
- Ability to maintain confidentiality and handle sensitive information appropriately.
- Strong problem-solving and decision-making abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Financial aptitude and understanding of cash management procedures and best practices.
- Ability to work independently and collaboratively within a team environment.
Responsibilities
- Serve as the primary point of contact for customers regarding account inquiries, payments, and contract-related matters.
- Interact with customers in a professional, courteous, and respectful manner while collecting payments and resolving account concerns.
- Monitor customer accounts to identify outstanding balances and initiate collection efforts in accordance with company policies and procedures.
- Follow established collection strategies while maintaining positive customer relationships and promoting customer retention.
- Process payments accurately, including cash, checks, credit card transactions, and other approved payment methods.
- Maintain financial controls through accurate cash handling, balancing, reporting, and recordkeeping.
- Gather, review, and verify customer personal, employment, and credit-related information as required.
- Maintain and update customer account records, payment arrangements, and collection activities with a high degree of accuracy.
- Ensure confidentiality and security of sensitive customer information.
- Assist customers with account questions, payment options, and resolution of billing concerns.
- Support daily administrative and operational functions within the store office.
- Prepare, maintain, and organize reports, documentation, and correspondence related to customer accounts.
- Partner with store leadership to support operational efficiency and customer service goals.
- Assist with training and supporting office staff as assigned.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
