Contract Manager - U.S. Marshal Service

FEDSYNC • Statesville, NC

4d • Remote

About The Position

FedSync is seeking a Contract Manager to ensure performance under the U.S. Marshals Service Executive, Administrative and Professional Support Services BPA. The Contract Manager holds full authority to act on behalf of FedSync on all matters related to the daily operation of the BPA and its subsequent call orders, and serves as the primary point of contact through which all communication with the Government takes place. This position is not located at a USMS location. The Contract Manager and a designated Alternate must be named in writing to the Contracting Officer and Contracting Officer's Representative within ten (10) days of BPA acceptance. The Alternate acts on behalf of FedSync when the Contract Manager is absent and holds the same full authority.

Requirements

• Full authority to act on behalf of FedSync on all matters related to the daily operation of the BPA and its subsequent call orders
• Serves as the primary point of contact through which all communication with the Government takes place
• Availability during normal business hours
• Responsive to Government inquiries within timelines established by the CO and/or COR
• Effective communication with USMS Contracting Officers and CORs
• Ensure contract service providers do not perform services outside the scope of the BPA without proper modification
• Facilitate resolution of contractor personnel performance, conduct, attendance, and staffing issues
• Provide day-to-day supervision of contractor assignments
• Manage contract employee scheduling
• Establish Team Leads for on-site supervision
• Ensure orientation and training for new contractor personnel (FedSync-specific and USMS-specific requirements)
• Ensure on-the-job training for new contractor personnel
• Ensure periodic refresher training for contractor personnel
• Arrange additional training as required
• Ensure on-site quality control of contractor employee work product
• Ensure deliverables are provided correctly and on time

Nice To Haves

• Designated Alternate must be named in writing to the Contracting Officer and Contracting Officer's Representative within ten (10) days of BPA acceptance.

Responsibilities

• Serve as the primary point of contact through which all communication with the Government takes place
• Receive and execute all call orders on behalf of FedSync
• Work with the Contracting Officer and Contracting Officer's Representative to resolve issues, receive technical instructions, and ensure adequate performance of the required services
• Remain available during normal business hours and responsive to Government inquiries within timelines established by the CO and/or COR
• Communicate effectively with USMS Contracting Officers and CORs
• Ensure contract service providers do not perform any services outside the scope of the BPA without an executed modification signed by a properly warranted Contracting Officer
• Ensure contract service providers understand that services performed outside the scope of the BPA are performed wholly at the expense of the contractor
• Facilitate the prompt resolution of contractor personnel performance, conduct, attendance, and staffing issues identified by the Government
• Provide day-to-day supervision of contractor assignments
• Manage contract employee scheduling
• Establish Team Leads to provide on-site supervision of contractor personnel, as the Contract Manager is not an on-site position
• Ensure orientation and training is delivered to new contractor personnel, covering FedSync-specific topics as well as the following USMS-specific requirements at minimum: Daily report time, In-office work requirement, Professional communication techniques, Appropriate work attire, Appropriate office mannerisms
• Ensure on-the-job training is provided to new contractor personnel
• Ensure periodic refresher training is provided to contractor personnel
• Arrange any additional training required for specific job performance at the request of the CO and/or COR
• Ensure on-site quality control of contractor employee work product
• Ensure deliverables are provided correctly and on time

Benefits

• FedSync is an Equal Opportunity Employer: We do not discriminate based on race, color, religion, sex, gender, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed