Contract Manager - U.S. Marshal Service

Fedsync•Statesville, NC

2d•Remote

About The Position

FedSync is seeking a Contract Manager to ensure performance under the U.S. Marshals Service Executive, Administrative and Professional Support Services BPA. The Contract Manager holds full authority to act on behalf of FedSync on all matters related to the daily operation of the BPA and its subsequent call orders, and serves as the primary point of contact through which all communication with the Government takes place. This position is not located at a USMS location.

Requirements

The Contract Manager and a designated Alternate must be named in writing to the Contracting Officer and Contracting Officer's Representative within ten (10) days of BPA acceptance.
Availability required during normal business hours

Responsibilities

Serve as the primary point of contact through which all communication with the Government takes place
Receive and execute all call orders on behalf of FedSync
Work with the Contracting Officer and Contracting Officer's Representative to resolve issues, receive technical instructions, and ensure adequate performance of the required services
Remain available during normal business hours and responsive to Government inquiries within timelines established by the CO and/or COR
Communicate effectively with USMS Contracting Officers and CORs
Ensure contract service providers do not perform any services outside the scope of the BPA without an executed modification signed by a properly warranted Contracting Officer
Ensure contract service providers understand that services performed outside the scope of the BPA are performed wholly at the expense of the contractor
Facilitate the prompt resolution of contractor personnel performance, conduct, attendance, and staffing issues identified by the Government
Provide day-to-day supervision of contractor assignments
Manage contract employee scheduling
Establish Team Leads to provide on-site supervision of contractor personnel, as the Contract Manager is not an on-site position
Ensure orientation and training is delivered to new contractor personnel, covering FedSync-specific topics as well as the following USMS-specific requirements at minimum: Daily report time, In-office work requirement, Professional communication techniques, Appropriate work attire, Appropriate office mannerisms
Ensure on-the-job training is provided to new contractor personnel
Ensure periodic refresher training is provided to contractor personnel
Arrange any additional training required for specific job performance at the request of the CO and/or COR
Ensure on-site quality control of contractor employee work product
Ensure deliverables are provided correctly and on time