Experienced Senior, Contract Management Lead

BDO USA • Baton Rouge, LA

2d

About The Position

The Energy Rebate Contractor Management Lead oversees the Missouri Home Energy Rebates Program’s contractor network, including contractor recruitment, onboarding, training, technical assistance, performance monitoring, and ongoing program support. This role serves as the primary operational lead for program-approved contractor participation, helping ensure contractors understand program requirements, maintain required credentials and documentation, meet quality and compliance expectations, and have the tools and guidance needed to deliver rebate-eligible work effectively. Under the direction of the Project Manager, the Energy Rebate Contractor Management Lead coordinates with internal program teams, clients, contractors, retailers, distributors, and workforce partners to support statewide contractor coverage, timely issue resolution, continuous improvement, and high-quality program delivery.

Requirements

• High School Diploma or equivalent, required
• Three (3) to five (5) years of procurement, operations and process experience, required
• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel), required
• Strong knowledge of project controls, quality assurance, compliance monitoring, and audit readiness within complex program environments
• Demonstrated ability to coordinate cross-functional teams, manage competing priorities, and deliver high-quality work products under tight deadlines
• Strong analytical, problem-solving, and decision-making skills, with the ability to identify risks, escalate issues, and support corrective action
• Effective written and verbal communication skills, with the ability to work across internal teams, contractors, clients, and other stakeholders
• Demonstrated professionalism, sound judgment, and the ability to reinforce accountability, collaboration, and consistent execution in a fast-paced environment

Nice To Haves

• Bachelor’s degree in Business, Finance, Engineering, or Construction Management from an accredited college or university, preferred
• Experience with energy efficiency programs, demand response federal grants, or DOE/state-funded projects, preferred
• Project Management Professional (PMP), Certified Energy Manager (CEM), Business Energy Professional (BEP), BPI certifications, LEED credentials / LEED project certification experience, or comparable energy or project management credentials, preferred
• Bilingual (Spanish and English), preferred

Responsibilities

• Manages the approved contractor network, including recruitment, onboarding, and participation
• Coordinates contractor training, office hours, and technical assistance
• Serves as the primary contact for contractor questions, issues, and escalations
• Maintains contractor guidance, job aids, FAQs, and process updates
• Monitors contractor performance using program data, QA/QC results, inspections, complaints, and scorecards
• Identifies risks, recurring issues, and training needs
• Coordinates corrective support with QA/QC, compliance, and operations teams
• Reinforces contractor quality standards and issue-resolution processes
• Maintains contractor files, credentials, licenses, insurance, and participation records
• Reviews contractor documentation for completeness, accuracy, and audit readiness
• Supports resolution of documentation gaps or compliance concerns
• Reinforces compliance with IRA, DOE, Missouri program, and documentation requirements
• Coordinates contractor-related activities across program teams
• Uses contractor feedback and program data to improve workflows, training, and processes
• Communicates program updates and contractor readiness requirements
• Maintains working knowledge of rebate-eligible measures and energy modeling tools
• Supervises members of the program contractor team

Benefits

• ESOP company, offering participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being.
• Comprehensive compensation and Total Rewards benefits offerings.
• BDO Total Rewards encompass more than traditional benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED