Contract Lifecycle Management (CLM) Administrator

Dillon Consulting Limited•London, ON

5d•CA$55,000 - CA$95,000•Hybrid

About The Position

This is a new position for a tech-savvy professional with a passion for legal operations, digital transformation, and process automation. The CLM Administrator will own the daily configuration, governance, and user enablement of the enterprise digital Contract Lifecycle Management (CLM) platform, ensuring cross-functional system compliance across Business Units, Legal, Finance, and IT. The role involves escaping traditional paperwork and stepping into a strategic position, optimizing enterprise software platforms in a fast-paced environment. The position can be based in London, Toronto, Kingston, Guelph, Kitchener, Windsor, Ottawa, Chatham, or Hamilton, with flexible work hours and hybrid work arrangement options offered.

Requirements

Hold a Bachelor’s degree in Legal Operations, Business Administration, Information Systems, or a closely related field, or possess an equivalent professional diploma.
Bring 4 years of dedicated professional experience working with CLM/CRM systems, contract database administration, or legal support and operations.
Demonstrated hands-on experience designing and implementing complex conditional routing logic, digital signature flows, and matrixed approval workflows
A professional with 4+ years of working with CLM and CRM systems, contract management, legal support and operations, or equivalent experience.
Experienced in reviewing, drafting, and negotiating standard commercial contracts
Experience administering and configuring CLM with transferable expertise from enterprise CLM platforms such as LinkSquares, Ironclad, Conga, Agiloft, or Icertis
Proven ability to analyze complex workflows, simplify legal/financial processes, and translate business requirements into clear technical specifications
Strong communication and client service skills, with the ability to build trusted relationships across Legal, Finance, IT and Technical teams
Advanced working knowledge of Adobe and MS Word

Nice To Haves

Experience reviewing, redlining, and negotiating agreements related to the consulting sector is an asset.
Drafting standardised rules, playbooks, and libraries for AI-assisted CLM platforms.
Working knowledge of Egnite is an asset.

Responsibilities

Serve as the primary administrator for the corporate CLM system, managing daily platform health, low-code configurations, user access, and security controls.
Map, design, and optimize complex conditional approval routing loops, fallback playbook terms, and automated clause threshold variations.
Collaborate with IT and platform teams to deliver system enhancements and integrate the CLM seamlessly with enterprise ERP platforms.
Support end-to-end CLM operations from intake to execution, including authoring, approval tracking, amendment handling, and obligation management.
Oversee commercial tickets within the CLM and assist in negotiating NDAs, MSAs, and various vendor agreements as required.
Maintain data quality standards for contract tagging and indexing; review executed agreements to ensure accurate metadata, repository governance, and audit readiness.
Drive the integration of AI capabilities (e.g., document intelligence, metadata extraction, clause classification, risk detection, and automated redlining) to streamline authoring and negotiation.
Monitor system metrics and operational performance to drive process efficiencies, scalability, and successful post-implementation reviews.
Partner closely with internal Business Units, Legal, Finance, Procurement, and IT to align CLM capabilities with operational needs.
Draft user guides, troubleshoot application errors, and host ongoing training programs to drive software adoption for non-technical internal users.
Commit to self-development, ongoing learning, and professional development.
Drive continuous learning and mentor intermediate/junior staff in data science and digital project delivery methodologies, developing the next generation of tech-forward leaders.
Contribute to Dillon’s corporate profile through active participation in professional associations and committees.