Contract Integrity Specialist

Integrity•Saint Albans, WV

About The Position

This role is responsible for ensuring contracting data housed in the Company’s CRM is updated and accurate. This position intakes data from a variety of sources and works to enter, update, and correct data both via manual data entry as well as imports and uploads. The ideal candidate will be self-motivated and willing to take initiative while contributing to a team environment.

Requirements

Exhibits sound and accurate judgement, includes appropriate people in decision-making process
Conveys a friendly, positive attitude while always maintaining professionalism; Ability to maintain composure during high pressure and challenging situations
Strong customer service skills to help support internal teams and departments
Ability to demonstrate accuracy and thoroughness
Follows departmental policies and procedures, completes administrative tasks correctly and on time, supports organization’s goals and values
Uses time efficiently and completes work in a timely manner
Maintains confidentiality
Adaptability to handle shifting priorities and new processes in a dynamic environment
Ability to manage multiple projects while maintaining quality
High School diploma
2+ of administrative experience preferred; 1+ of Contracting/ Insurance experience preferred
Familiarity with basic computer functions is required
Prior experience with data collection research and analysis strongly preferred

Responsibilities

Follow departmental workflows and updates workflow management system
Document, store, and/or enter information into the appropriate locations to document contracting changes and updates
Works with department heads, sales, and subject matter experts to resolve questions and understand nuances with contracting data
Reach out to Carriers as needed to collect and confirm missing information needed to update records
Coordinate movements with the Payee change process with internal teams
Facilitate and manage discussions on updating contracts
Manage carrier updates and communicate to teams as needed; validate and update various data points pertaining to contract and payee records
Effectively communicate with team members regarding progress, hurdles, or areas where they need assistance
Provide feedback on, and suggest improvements to current processes and contribute fresh ideas to departmental leadership