Logistics Manager, Contract Implementation & Quality

Day & Ross•Shelby Township, MI

2d•Remote

About The Position

The Contract Implementation Manager is responsible for overseeing the implementation of new contracts and auditing ongoing agreements within the United States. This role manages the full lifecycle of new business launches, reporting to the Vice President of Operations. Key responsibilities include launching contract frameworks by collaborating with customers, business leadership, and internal teams to proactively identify and resolve implementation challenges, ensuring seamless operational startup.

Requirements

College degree with a general business focus plus ten years related experience and/or training; or equivalent combination of education and experience.
Background in transportation including dispatch and supervisory roles.
Proficient in Excel and Word.

Nice To Haves

Safety training experience is an asset.
Project management experience is an asset.

Responsibilities

Conduct thorough analyses of customer operations, identifying opportunities for competitive solutions through the application of data analytics and workflow assessment.
Utilize historical data and trend analysis to inform customers of operational patterns and potential improvements.
Evaluate service levels and continuously develop enhancements for both new and existing contracts.
Monitor program performance and regularly meet with clients to review progress and introduce improvements.
Ensure the adequate deployment of resources, including the recruitment and onboarding of brokers, qualified drivers, part-time staff, and administrative support, to facilitate successful contract launches.
Lead the implementation process and ongoing operations with a focus on continuous improvement.
Provide analysis and innovative recommendations, and conduct periodic meetings and reviews with clients, especially during program modifications.
Supervise contract invoicing and reporting activities.
Conduct post-implementation audits to verify that contractual outcomes align with original costing projections.
Travel up to 50% to customer sites and company locations to support implementation, conduct reviews, and maintain strong client relationships.