Analyst, Contract Implementation & Audit

Baxter International Inc.•Deerfield, IL

About The Position

Responsible for the accurate and timely implementation, maintenance, audit, and support of low to medium complexity customer agreements, pricing arrangements, and related Commercial Operations activities. This role supports non-acute group and direct customer agreements including pricing and accrual set-up, roster and contract maintenance, maintenance quality and audit, and ad-hoc reporting. The Analyst partners closely with Sales, Marketing and other Operations functions to resolve contract, pricing, billing, and implementation issues while supporting contract timelines, customer needs, and operational goals.

Requirements

Strong verbal and written communication skills, with the ability to collaborate effectively with internal and external stakeholders.
Strong analytical, organizational, time management, and problem-solving skills.
High attention to detail and ability to evaluate information for accuracy, relevance, completeness, and business impact.
Ability to prioritize tasks with minimal guidance, meet deadlines, and maintain effectiveness under changing circumstances and priorities.
Proficiency in Contract Lifecycle Management platform like BAM (Baxter Agreement Management), Model N, or similar.
Proficiency in Excel; experience with reporting/BI tools and enterprise reporting platforms preferred.
Bachelor’s degree or commensurate relevant experience
Minimum of 1 year of experience in contract administration, contract implementation, pricing, commercial operations, sales operations, business operations, contract maintenance, or a related role.

Responsibilities

Own and coordinate contract lifecycle activities for assigned agreements, including renewals, amendments, product launches, and market price changes; partner with supervisor and stakeholders to align requirements and timelines.
Serve as a key contact and subject matter expert for assigned agreements and provide timely support for contract implementation, maintenance, analysis, reporting, and issue resolution.
Research, analyze, and resolve pricing, billing, and contract maintenance related issues for assigned agreements, escalating appropriately when needed.
Execute a defined audit cadence to proactively manage contract pricing and incentive accuracy.
Participate in broader Commercial Excellence team and process improvement projects as assigned.
Contribute to the development, maintenance, and refinement of training materials, templates, process documentation, playbooks, standard operating procedures, and other supporting resources.
Identify procedural gaps and opportunities for process innovation, simplification, efficiency, accuracy, and improved customer experience.
Demonstrate compliance with internal procedures, processes and controls.
Work closely with supervisor and team members to develop contract implementation knowledge, system proficiency, business acumen, and analytical capability within assigned areas of responsibility.
Own ancillary contract team responsibilities, including recurring reporting, dropship and other tasks as assigned.

Benefits

medical and dental coverage that start on day one
insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
educational assistance programs
paid holidays
paid time off ranging from 20 to 35 days based on length of service
family and medical leaves of absence
paid parental leave
commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
childcare benefits