Contract Coordinator - Clinical & Contractual Services

Mecklenburg County•Charlotte, NC

1d•Onsite

About The Position

The Mecklenburg County Department of Child, Family, & Adult Services strives to strengthen families and communities through a safety-net of services, collaborations, and hope. Our vision is to define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients. Clinical & Contractual Services provides technical assistance and consultation to Health & Human Services departments which includes behavioral health clinical consultation, nurse case management, and contract operations. CCS is responsible for providing guidance, knowledge, and expertise to each human services DSS division specific to medical and behavioral healthcare issues related to families, children, and adults served by DSS divisions. This position performs work involving the coordination, preparation and processing of various contracts related to an assigned area. This position, under minimal supervision, is responsible for contract administration; maintains and audits a central contract-resource file to ensure proper procedural controls and contract specifications. Manage Service Provider contracts through an array of tasks and activities that include, but not limited to, developing contracts that align with best practice models and that define deliverables, performance outcomes, payment and reimbursement schedules; developing program monitoring policies and procedures, action improvement plans, monitoring timelines and schedules; creating service and fiscal dashboards; and, conducting on-site program monitoring and technical assistance sessions.

Requirements

Minimum of four years of related experience.
Bachelor's degree in a Finance, Business Administration, Human Services, or related field.
Requires a valid North Carolina and South Carolina Driver's License.
Requires County Driving Privileges.
Annual Motor Vehicle Record (MVR) check required.
Knowledge of Contract principles.
Knowledge of Federal, State, and local laws, rules, and regulations.
Knowledge of Governmental accounting procedures.
Knowledge of Generally Accepted Accounting Principles.
Knowledge of Arithmetic, algebra, geometry, calculus, statistics, and their applications.
Knowledge of The structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of Principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Skills: Negotiating and the ability to maintain a consistent negotiating position in the face of opposition.
Skills: Oral and written communication skills.
Skills: Good presentation and interpersonal relationship skills.
Abilities: Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements or cultures.
Abilities: Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals.
Abilities: Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships.
Abilities: Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided.
Abilities: Decision Making: Identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
Abilities: Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
Abilities: Information Monitoring: Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it.
Abilities: Planning and Organization: Establishing courses of action for self and others to ensure that work is completed effectively.
Abilities: Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.
Computer Skills: Intermediate in various computer applications including Microsoft Office.

Nice To Haves

Behavioral health related knowledge and experience.
Experience with behavioral health contract development.
Experience with residential and support services contract development.
Experience with non-emergency medical transportation and general transportation contract development.
Experience with developing a request for proposal (RFP).
Experience working with managed care organizations.
Excellent verbal and written communication skills.
Experience working as part of a larger team.
Professional licensure such as LCSW, LCMHC, LCAS.

Responsibilities

Conducting on-site program monitoring and technical assistance sessions.
Develop and maintain Provider Network Operations Manual.
Develop and monitor contract and contract amendment processes.
Developing program monitoring policies and procedures, action improvement plans, monitoring timelines and schedules.
Creating service and fiscal dashboards; Determine data elements needed to track consumer outcomes and costs.
Establish quality improvement benchmarks.
Participate in financial management of provider’s contracts and agreements.
Develop monthly reports and distribute as needed to appropriate divisions, stakeholders, and providers.
Manage contracts, including assisting in the development, analysis and monitoring functions to maintain quality services, including monitoring case information.
Create and manage the database for contract information; create and maintain a comprehensive contract management system, including procedure manuals.
Participate with County staff and others to develop appropriate program plans and evaluation systems.
Draft or amend contracts and ensure the contracts are in accordance with Federal and State requirements and County standards.
Partner with the department or program when requests for proposal are issued.
Prepare applicable documents and reports.
Coordinate and participate in special projects related to contract activities.
Develop, audit, compile, calculate and analyze a variety of contract data.
Negotiate terms for Purchase of Service contracts.
Coordinate management of service contracts and related projects.