Contract Compliance Specialist

MTM Transit•Commerce, CA

1d•Onsite

About The Position

At MTM Transit, the Contract Compliance Specialist will develop audit tools, reports, and project plans to help the MTM-LA Access contract achieve and maintain ongoing contractual compliance. This role is vital in ensuring MTM's overall contractual compliance by collaborating with numerous departments and teams to develop and implement long-term compliance solutions. The Specialist will provide quality assurance, review applications to determine eligibility for paratransit, and complete physical and cognitive assessments for eligibility processes at the Commerce office, as well as the Antelope Valley and Santa Clarita locations. This position requires the use of judgment to determine necessary assessments for each applicant and involves acting as a liaison to external auditors reviewing operational processes, policies, procedures, and contract management functions.

Requirements

High school diploma or GED
Willing to accept relevant experience and specialized certifications in lieu of a Bachelor’s degree depending upon contract specifications (Certifications can include: COTA, OT, PT)
Experience conducting interviews and/or assessments
Previous experience in contract compliance and/or operational auditing role
Experience and knowledge with the Americans with Disabilities Act (ADA) regulations
Basic to intermediate understanding of database/system concepts and/or design
Proficient in Microsoft applications (Word, Excel, Outlook, PowerPoint)
Ability to present complex information in an understandable and compelling manner
Ability to complete basic to intermediate data analysis
Detail-oriented, thorough, and a systematic/methodical approach to projects
Strong analytical and problem-solving skills
Strong time management and organizational skills
Strong communication skills
Ability to adapt to an ever-changing environment
Ability to multi-task, set priorities, meet deadlines, and work well under pressure and in a fast-paced environment
Ability to maintain high level of confidentiality
Ability to tactfully question and obtain information

Nice To Haves

Salesforce experience preferred
Bachelor’s Degree in Occupational and/or Physical Therapy, Recreation Therapy, Nursing, Social Work, Human Services or a related field, preferred

Responsibilities

Maintain an understanding of all contract documents and have a working knowledge of all Client protocols
Gain an in-depth understanding of how contract verbiage and requirements should be applied to the operational processes of the contract
Document, review, investigate, and provide follow-up for all complaints and complaint issues reported in the Rider360 software Working Queue; responding within 48 hours
Respond to both the Client and the location Leadership’s inquiries sent via email, or fax, within the specified timeframe
Create contractual compliance audit tools and matrixes and develop project plans and tracking mechanisms to correct any identified deficiencies
Utilize large datasets to identify potential compliance deficiencies and report to Leadership
Document and report all audit findings
Communicate and/or present audit findings to various stakeholders
Provide recommendations for systematic internal controls and process changes to ensure ongoing compliance for corrected deficiencies
Complete follow-up audits to ensure deficiencies have been corrected
Input information into Salesforce and Rider360 software
Conduct interviews while providing high level of customer service in all interactions
Perform mark and tethering assessments as needed
Assist with other internal projects and tasks, as needed
Conduct functional assessments with applicants, as needed, including Physical Functional Assessment, FACTS and MMSE
Occasional travel to Client meetings or MTM field locations may be required